Grillrescue is listed under Bathroom & Kitchen.
Grillrescue (grillrescue.com) has 136 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 122 reviews with 1 star · Clear filters
r A.
The Grill Rescue customer service is absolutely the worst... one of the GR heads broke after the first use. I sent a customer service request, with pictures of the defect...this was on July 2, and as of July 12, nothing. Anthony Tranchida (CEO) and Scott Mobley (a firefighter and the company's COO stop with all of the BS commercials on FOX and start paying attention the customers....Scott, you are the COO....get involved...
R C.
We tried to order the grill rescue gloves sometime before Father's Day in June. Credit card was charged immediately; never received product; cancelled order after July 4th & called our credit card company to get our refund. Company is not transparent about whatever issues they are having. They're still advertising on FOX NEWS.
John R.
The grill rescue brush that is advertised with the scraper is not the one you get on sale false advertising. The handle broke the first time I used it. Not a good company to deal with.
Jenny G.
I placed an order three weeks ago and it still hasn’t shipped. I first contacted the company a week after asking why it hadn’t shipped yet. They said they would look into it but never followed up with me. I sent another email asking week later asking for an update and they gave me the exact same response and never followed up. I sent another email today and again got the exact same response. I told them that’s not acceptable and asked that they cancel my order to which they never responded. They did finally give an excuse that the carrier has been busy with the 4th of July and Father’s Day orders. However, if they are that backed up they shouldn’t be advertising so heavily- I get advertisements in my email almost daily. I would not recommend them to anyone. The customer service is terrible.
Angela B.
No customer service! Ordered this product by accident. Called the company immediately and all I got was voice mail that was never returned. Multiple messages and emails were sent. Still no answer.
Teddy
At the end of my order I was given a chance to purchase an extra bush head at a good price so I bit, however when I received my order it wasn't in it. I then advised them of this and they of course didn't want to take my word but instead wanted me to jump through a bunch of hoops. The things they wanted me to do requires a smart phone which I don't possess.
Donald N Dawn D.
Missing items. Was a gift, returned all received items. 5 emails, 4 voice messages and no return contact. Still waiting 2 weeks after they have received the items back and no refund and no contacts. Very poor customer service. Stay away
Grace U.
I gave them one star because no stars was not an option. I ordered items for my son and husband for Christmas. They did not respond to my emails the days before Christmas when the items did not arrive. They did not respond to my emails in January, February or March. When I called my credit card company and reported them as fraud....I got part of the order a week later. This is not a good company to do business with. There is no integrity and communication is worse than terrible. Shop elsewhere.
