GrillrescueReviews of grillrescue.com

Would highly recommend not purchasing from this company. Getting ahold of their customer service is impossible, just auto generated replies that don’t even address your concern.

Buyer beware! Zero customer service....would give zero stars if possible. We wanted to return our order and followed the return instructions. No action to confirm receipt of our return via UPS (we confirmed our return was received). No response to at least two follow-up e-mails.

I ordered Grill Rescue products in early December for Christmas presents. I also paid for priority shipping and processing. It is now January 13th and I still have not received the shipment. I have sent them 5 emails and called them dozens of times to cancel the order. No one answers the phone and I have received two canned email responses refusing to cancel the order. My credit card was billed but i still don’t have the order one month later. Scammers! Do NOT buy Grill Rescue products!

I just received my Order and it’s missing two items one dunk tank and one black brush hanger. Everything else was complete. The order was placed on December 3, 2025 and received January 2, 2026. I contacted customer service and received an automated response. It's now been over a week and still no response from anyone. These things were to be Christmas gifts. I don't recommend this company.

Order a combo (brush and camo gloves) on 12/17/25, Got the brush, as of today still don't have the gloves. Paid for the shipping protection, didn't do any good. They say you can text and call, but they don't provide a telephone number to do either. I have been emailing them and was asked to send a picture of the brush? I finally sent it on 1/2/26, and still have not received notification of the pair of gloves being shipped or a credit being issued. Personally I now think they are a scam. I fully support both Police and Firefighters, but I also believe these people are a blight on the reputation of firefighters

THIS IS THE 45TH EMAIL I SENT TO GRILL RESCUE AND NO RESPONSE PRODUCT ORDERED 12/17/2025 - ONLY RECEIVED PARTIAL ON 12/31/2025. PAID FOR COMPLETE BUNDLE DON'T BUY FROM THIS COMPANY SINCE I HAVENT HEARD FROM YOUR COMPANY – I HAVE SUBMITTED A CLAIM WITH THE CREDIT CARD COMPANY TODAY 1/6/2026. ALSO WILL DETAIL ON REVIEWS I HAVE SENT SEVERAL EMAILS 42 TO BE EXACT. YOU ARE NOT RESPONDING TO THEM – IF YOU ARE A LEGIT COMPANY YOU WOULD RESPOND – I’M GOING TO GIVE YOU UNTIL TUESDAY MORNING AND IF I DON’T HEAR FROM YOU OR ISSUE IS NOT RESOLVED I WILL NOT HESITATE TO LEAVE A REVIEW OF WHAT A FRAUDULANT COMPANY YOU ARE AND THAT NO ONE SHOULD ORDER YOUR PRODUCT FROM YOU AND ANY AFFILIATES. I HAVE ALSO REPORTED YOU TO THE BETTER BUSINESS BUREAU. I WILL ALSO CALL MY CREDIT CARD TO CONTEST THE CHARGES AS FRAUDULANT CHARGES. CALL ME ASAP TO RESOLVE THIS ISSUE OF NOT RECEIVING MY COMPLETE ORDER. I HAVE SENT YOU PICS OF WHAT I RECEIVED AND OF THE 2 SHIPPING LABELS STUCK ON EACH OTHER ON ONE PACKAGE WITH TWO DIFFERENT TRACKING NUMBERS AND SHIPPING DATES. I PAID FOR THE FULL BUNDLE AND ONLY RECEIVED BRUSH AND BUCKET. VERY UNHAPPY WITH YOUR LACK OF RESPONSE OR CARING AS OF JANUARY 27, 2026 AFTER SEVERAL EMAILS - STILL NO PRODUCT OR RESPONSE. AS OF FEBRUARY 7, 2026 NO RESPONSE OR PRODUCT. THIS IS WHAT I SENT TO THEM: Still have not heard ANYTHING from you!! PLEASE RESPOND AS TO WHERE THE REST OF MY ORDER IS! I’M BEYOND THE ANGRY AND FUSTRATED POINT. I ORDERED THIS IN DECEMBER AND ONLY RECEIVED PARTIAL. OBVIOUSLY YOU ARE A SCAM – NO ANSWERS FROM YOU!!! PLEASE GIVE ME AN ANSWER ASAP!!! UPDATE - 2/17/2026 FINALLY RECEIVED THE BALANCE OF THE ORDER.

Like others I ordered items and ever received them. I ordered back on 12/16/25 and as of this post 1/2/2026 never received shipping notifications. I have been emailing and emailing only to be told they are behind. I paid for priority processing and nothing. I am now going to dispute the charge and notify the Attorney Generals office and the BBB for deceptive trade practices. Please stay away from this company or purchase from Amazon. Due to the non responsive service I have also filed a compliant for the attorney general’s office in Florida as that is where they state they are located and filed a dispute with my bank. Please let the Buyer Beware.

Saw ad on Fox News thought it would be a great gift. Paid for 48 hour shipping. Check tracking showed delivered December 24th but never arrived. I emailed them asked to cancel order. Got an email stating they weren’t responsible for holiday delays. Asked again to cancel order, received a response saying they weren’t responsible shipping the items. Still haven’t received or heard anything from grill rescue. Produced finally showed up by USPS mail. Wrapped in a plastic bag, I shipped back unopened for a refund. I had contacted company several times before they shipped product to cancel order but they shipped anyway. I will never order any product advertised on Fox News especially when products are not American made.