GrillrescueReviews of grillrescue.com

Customer service is HORRIBLE and FRUSTRATING - I ordered a rescue grill kit that included the reuse gloves - the gloves were missing from my order - first off - you can't speak to anyone - all communication is from email. Secondly "Anne" kept promising me the gloves with a generic email message - and then the gloves suddenly arrived 4 months later from the original delivery kit delivery when they were originally missing from - with no email about delivery - it was a surprise - you know what there are other companies that have that same sponge - gloves etc. I went to PC Richards which have THE BEST Customer service ever and you have a place and a person to talk with and see what you are buying - I highly recommend them.

Received order in December of 2025. Was missing part of order and it has been over 4 MONTHS and still no resolution. Asked for refund instead since they have never fulfilled order. Just keep pushing me off saying unexpected delay or sold out again. RICIDULOUS!!

Used the brush ONCE, and it broke, as the brush will not stay connected to the handle. I sent a email to their customer support and they responded requesting a video, I sent pictures and haven’t heard from them at all. Total crickets 🦗, I requested a new brush to replace the broken one. Again, crickets 🦗! This is a total waste of money IMHO.

WORST CUSTOMER SERVICE EVER!!! My December order, which took several weeks to arrive, was incomplete. I was told I could return the received items for a refund if I didn't want to wait for the additional items so I chose to return them for a refund. I mailed them back per their instruction, at my own additional cost, and have been dealing with their "customer service" for OVER TWO MONTHS now trying to get my refunds. They now have all the products I shipped back AND all my money! The only way I even got them to initially respond to me was after I filed a complaint through the BBB. It's so infuriating for a company to be so dishonest and deceptive. I tell anybody I can to NEVER use this company!

This review documents my personal experience with this company and the timeline of my order. • Order placed: December 20, 2025 • Partial order received: Date unknown for remaining item (never delivered) • No communication from the company regarding a delay or backorder within the first 30 days. After waiting nearly two months, I contacted the company. • February 16, 2026 – Customer service responded stating they had just received a shipment of the item I ordered and that my order would ship immediately. • February 19, 2026 – I was informed that my order had already shipped and that they were waiting on a tracking number from their fulfillment department. No tracking number was ever provided and no shipment was received. • March 5, 2026 – After multiple follow-up emails, the company responded stating that the product had sold out immediately after a restock and that they expected another restock in 2–3 weeks. This statement conflicts with the February 19 communication indicating that my order had already shipped. I have requested either delivery of the product or a refund for the undelivered item. At the time of writing this review, the issue has not yet been resolved. I initially chose to purchase from this company because it promotes itself as a first responder–owned small business, and as a veteran I wanted to support that. I hope the company resolves this matter promptly.

I have ordered at least 5 brushes and 5 extra pads. I ordered 2 pairs of the grilling groves from Xmas $100 plus for 2. They never sent them, I have contacted at least 5 times they continue to do nothing. Don’t Buy!!!

Well I’ve still not received my order! I ordered in the middle of Dec 2025, and here we are now in the middle of Feb! I’m still waiting for the product! I contacted them at least 3 times and they always apologized profusely, promising that I would receive my product in the next week or two. And the reason for the delay was blamed on the postal service! This is a complete rip off scam company and they should be put out of business. Do not order from this company. Denise

I placed an order on 12/16/25. I even paid for rush shipping. I haven't received it yet and all emails are answered with "carrier delays", etc. I requested a refund today. Will see if it happens.