GrillrescueReviews of grillrescue.com

I ordered directly from their website. When I realized that they were charging $9.56 for shipping I immediately tried to cancel the order. No luck! I finally got a reply from Angela? who said I could refuse delivery from USPS. However, the brush was delivered by Amazon! I looked at Amazon and discovered it also sold the Rescue brush. Free shipping with Prime and no hassle returns. I think this is reprehensible that they do that and think they are dishonest. I have never used the brush and am still waiting for a return label. (Good luck with that.) There are better brushes on Amazon such as Grill Art. More expensive but works well and comes with an extra head.

Nothing actually went wrong because I didn’t know anything about them until a few minutes ago, but I saw their ad on TV and it just scared me to death. A man puts his hand on the grill with that glove on and just holds it there and holds it there and I’m afraid of young children see that they can think that’s it’s an OK thing to do. I think that’s terrible advertising. Just one person‘s opinion 

I have written three emails regarding orders. Grillrescue hasn't responded regarding the defective gloves.

Placed an order and never received acknowledgement or a receipt. Contacted their customer service chat and got no response. Beyond angry. Calling AmEx tomorrow to ask for a refund. BUYER BEWARE!!!! Sounds like a good idea turned into a scam. Shame on the supposed firemen who apparently support this mess.

If you're posting a public review based on this experience, here's a concise but detailed version: I am extremely disappointed with my experience with Grill Rescue. I placed order on June 12, 2026, and paid an additional $18.53 for Priority Processing with advertised 48-hour delivery. Just three days later, on June 15, I contacted customer service and requested that my order be canceled and refunded because I no longer wanted the product. At that point, the order had not yet shipped, yet my cancellation request was denied without a satisfactory explanation. To make matters worse, the order was not delivered until June 22—ten days after it was placed—despite the extra fee I paid for expedited processing and delivery. The service I received was nowhere near the advertised 48-hour timeframe. Because Grill Rescue refused to cancel the order before shipment, I am now stuck with a product I no longer wanted. The package was delivered to friends in the United States, but I am currently outside the country and will not return until August. Returning the item is therefore impractical, and I would also be expected to pay return shipping costs despite my attempt to cancel before it shipped. I was also frustrated to discover there is no simple online cancellation option and the customer service phone number available is so bad. Customers are limited to email communication, which in my experience was slow, ineffective, and unhelpful. I purchased from Grill Rescue after seeing their television advertising and expected better customer service. Unfortunately, my experience was the exact opposite. While I cannot comment on the product itself, the order management, shipping promises, and customer support were extremely disappointing. I would not recommend Grill Rescue based on my customer service experience and believe the company should review how it handles cancellation requests and expedited shipping charges. This version is suitable for sites such as Trustpilot, Google Reviews, the Better Business Bureau, or consumer review forums.

The ads on TV are total c***. They claim that the metal brittle brushes that people use have actually killed people. And have put people in the emergency room. Could that be further from the truth?

I used Grill Rescue Fire Brush and suffered significant burns when I applied wet brush to my grill. Steam flared up immediately upon application. Worse, when I reported to Fire Rescue, the customer service rep offered to sell me a pair of their supposedly fire retardant gloves. When I suggested they send me a free pair as a gesture of bona fide customer service, they offered a 20 % discount. I think this dangerous situation deserved a better response, but more importantly please exercise caution with this product, if you even choose to use it - overpriced as it was.....

I ordered their smash n grab on kickstarter and still have not recieved it. They are somehow selling them online but the backers can’t get their product. Do not give these scam artists your money. Firefighter does not equal trustworthy.