GrillrescueReviews of grillrescue.com

I placed an order with Grill Rescue on 6/19/26, yet, as of 7/8/26, I have never received it. I sent several emails (unable to contact via text or phone!) with screenshots of all my order information. I only received an email stating they were “investigating” the situation. Unable to track order because shipping company has not received the order to ship! Website is useless! No order info available! I have demanded a full refund, but am still waiting! CUSTOMER SERVICE IS HORRIBLE!! Would NEVER recommend this company to anyone!!!! Update (7/22/26): Grill Rescue REFUSED to give me a refund & I still NEVER received my order. I disputed my charges with my credit company. My credit card company issued me a credit and they are investigating my Grill Rescue complaint.

I ordered almost a month ago and have received no shipping info. I have emailed them and they were long to respond and never let me know when my order will ship. The customer service and shipping are borderline criminal at this point.

I saw this product on good morning America on June 11 2026. I was so excited because I didn’t have something for my father, my brother, or my brother-in-law‘s for Father’s Day. Their story was amazing and that if you place this order, it’s a great Father’s Day gift. Well here it is July 8 and I still have no product. I have tried getting in touch with this company and I cannot get in touch with anybody. I think this is a total scam. And the $318 that I spent with them I’m now going to have to dispute on my credit card. I wish I looked up their reviews before I purchased these items. Last week when I was googling them, I saw that they were also on good day, New York. How are these new stations putting this company on national TV promoting their products without doing the reviews on seeing their reviews. This company literally has a Last week when I was googling them, I saw that they were also on good day, New York. How are these news stations putting this company on national TV promoting their products without doing the reviews on seeing their reviews. This company literally has a 1.3 out of 5 stars. Absolutely terrible company. I contacted good morning America and they basically said that I am SOL with them and I need to just dispute on my credit card. I will not trust the products that good morning America puts on their national station without vetting the company that they’re promoting any longer. If I could give this company a zero star I would. If they have any good reviews, they’re totally people getting paid to write a good review. There’s no way anybody could write a good review about this company.

Horrible! These guys are WAY out over their skis. Products are too expensive and you may never receive them. Trying to get an order cancelled and refunded right now. If you don’t need it until next summer grilling season, you might give them a try. They way oversell their inventory and shipping capacity. They should stick to fire fighting. Plenty of those right now and hopefully they’re better at that!

I purchased the Grill rescue cleaning kit for my husband for fathers day It cleaned the grill fairly well, but was in no way cleanable or reusable Customer service said to just throw it in the dishwasher or the washing machine or hand wash it. I would never throw a grease soaked cleaning head with a metal scraper attached into my dishwasher or washing machine. I did try soaking it in dawn overnight, but was still not able to clean it Do not buy this product

Terrible customer service and shipping logistics. Two orders that I placed as gifts were both weeks late- one was placed 16 days ahead of the birthday date but still has not shipped. So, both orders will be too late to arrive on time as gifts. Check the other negative reviews and be forewarned.

While the grill brushes are really great, receiving the gloves has been a joke. I ordered a pair of american grill gloves for my husband several weeks before Easter (April 2026). Today it's July 2 and I still haven't received them! I have reached out to the company via email. They keep telling me they will look into it and no resolution other than they are having issues with their distributer. Yet I continue to see commercials saying to hurry up and order before they run out. I have asked for my money back several times. Last week was the last time I asked for my money and then they stopped responding to me. DON'T ORDER THE GLOVES! And customer service isn't that responsive.

We have a new grill grates and this so called brush did not work. Cooked one time with it. So not buy this product it does not work. Asking for a refund.