Susan R.
We made a cross country move
We made a cross country move. Things went well when they packed us in TX. However when the driver arrived in CO he hired some men that were not known to the company but just working for cash. They had no moving experience. The day was chaotic and when we unpacked we found that 3 boxes did not make it into our house. We believe they must have been stolen as there is nowhere else they can be. We paid a lot of money for a professional moving company but they did not give us professional movers.
Response from Green Van Lines Moving Company - DallasOct 7, 2022
We apologize for the inconvenience. As it was a direct delivery, the boxes were never removed from the truck until they reached their destination. The workers we hire at the destination are under guiadance from our foreman who was the lead mover for this job. He checks each worker before they leave the job site and claims that it was not possible for them to have taken three boxes of your clothing. We do have a full-service claims department at Green Van Lines that can help you resolve these issues which I believe you have been in contact with already. If you need any further assistance on the matter please reach out to our direct office line at 469-718-7343.



