Jacob K.
I needed a new dehumidifier ASAP
I needed a new dehumidifier ASAP. Green Thumb Depot had Quest, and on sale. So I jumped on it. Big mistake. After one week of no updates regarding the shipment I called the company to see what was going on and ask for a refund since I needed one right away and it hadn't shipped. The fella I spoke with told me the dehumidifier was just picked up and sent me an email with their freight courier's information. Cool, I thought, it'll be here in a few days. Nope. Apparently their freight courier doesn't know how to route an item from MI to WI in less than a month. That's right, next week it'll be one month since I placed the order...still no delivery. I sent Green Thumb Depot a message a few days ago expressing my frustration and to inform them that I had to purchase another dehumidifier because the one from them never arrived. I also suggested they find a new freight courier. They did respond with all the expected apologies and sympathies, while they're try to decide if they are going to refund me for an item I never received. None of which changes the fact that they're partnered with a company that routinely has this issue. Read the other reviews. I'm not the only one who has experienced this problem. Perhaps smaller items ship fine by this company but, be warned, any freight could arrive anywhere from one month to.........
Response from Green Thumb DepotJan 13, 2026
Hi Jacob, First of all, I’m very sorry for this situation. Unfortunately, this came down to extremely bad timing. Your order was placed right before the holidays, and when the carrier issue occurred, it fell during a period when much of the U.S. workforce—including carriers, warehouses, and manufacturer teams—was operating on reduced holiday schedules (December 24 through January 4). This is a very rare circumstance, and as our reviews reflect, we consistently go above and beyond for our customers.