Green Thumb DepotGreen Thumb Depot is your go to source for everything hydroponics and growing. We sell everything you'll ever need to start your growing operation whether its a personal garden with the goal of generating free daily salads or a commercial grow operation where the goal is to make money from your cultivated vegetation, we're here to help.
Green Thumb Depot (greenthumbdepot.com) has 77 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Crystal M.
Cole is absolutely great! I had an issue with my order and shipping and it was a long process to get everything worked out, but Cole held my hand through the entire process and eventually got me to a resolution I could accept!! He deserves a star for excellence!! Just a true gem.
Benjamin W.
I ordered a source turbo, and dealt with customer service twice regarding my order. Once was over an incorrect shipping address. Both times, Camille was very friendly, responded rapidly, and resolved my issue. 100% a positive experience, and I'd gladly buy from Green Thumb Depot again.
shawn L.
I would definitely recommend based on customer service alone. I ordered a Nugamasher Mini bundle. Unfortunately I found out a few of the items in the bundle were on back order. When I contacted the customer service they were very helpful in offering a refund for the missing items. I chose to wait on the back orders. The rep kept in constant contact to let me know the status. When everything was back in stock I was advised that one of the items was still not available. I was again offered a refund or a replacement. I chose the replacement which worked out well. I am very happy with my purchase and my experience. Thank you Camille for you dedication.
Brian T.
Ed was super helpful providing info prior to ordering. Pricing and customer service that are simply the best thanks again
Daniel L.
I had a small issue with a pollen tumbler I purchased (probably due to UPS handling) and they were very helpful getting it resolved. Great communication, prompt no hassle interaction. I was impressed and relieved because I never know what to expect with customer service anymore. Im even taking the time to write a review for them.
Forest
Ordered a freeze dryer for my daughter, her main Christmas present. Just one day later I received an email stating the item could possibly be 3 to 4 weeks out. I asked Ed (the rep who emailed me) if I could pay extra for faster shipping. He actually contacted the manufacturer to find out it wasn't possible and he would refund my full purchase price if needed. Ed also contacted me back several times before I found another site other than Green Thumb Depot that had the item "in stock". I will be purchasing from Green Thumb Depot in the future for sure!
Michael G.
Green thumb has been very helpful with my purchase of a new centurion pro trimmer. They explain all the details of the equipment and purchase options. They will return your phone call or email promptly and walk you through the process. Could not ask for better customer service.
Marcia P.
I ordered a item from Green Thumb Depot and was so impressed with their customer support. They were there from my initial order to the delivery. 💯
