Green Mountain GrillsReviews of greenmountaingrills.com

Buyer Beware! I have owned Green Mountain Grills for almost 5 years. I originally bought the smallest model smoker. It worked well, in fact it was great so good that I wanted to upgrade and thought I had found a brand both made in USA and was dependable. NOPE, I was about to be let down big time I purchased the Largest model, Bowie I believe it's called. Retails around $900, +tax, +cover - was happy to do it. That was almost 1 year ago. First one arrived completely smashed in the box. Ok maybe it was the shipping company. 5 weeks later replacement arrives and immediately the issues began out of the box. The Auger and Ignitor will not run at the same time. No matter what part they want to send me - that's right, they want me to do all the repair work on a warranty covered grill that I got from a local dealer. The local dealer has been out to my house to cover and repair the work two times already, in addition to the work I have already done on this brand new $1000 rock. Now they want me to replace the auger again. They will not answer the dealers calls and barely interact with them on this very facebook page. I'm sure they will take this post down real quick so I'll screen shot and send on other grilling boards to make sure that no one else gets the same customer service I am getting. Basically I'm getting ready to go buy a real smoker from another company, but I can not even get Green Mountain Grill to come pick up the garbage they sold me. NO ONE SPEND ANY MONEY WITH THIS COMPANY, THEY HAVE ENOUGH BECAUSE THEY DON'T NEED TO ANSWER THEIR PHONES ANYMORE AND DON'T STAND BEHIND THEIR PRODUCTS. Try calling their number here it is 800-603-3398- see what happens. Their marketing department is still working to sell you stuff, but their customer support is not around.... This is where they blame the pandemic on high volume, I don't feel bad. I never complained about how long it's taking. I'm complaining your wasting my and I'm sure other customers times by doing the same repairs over and over again. That is not pandemic related, that's poor training and customer service culture. If you care please refund my money and get the lemon picked up

I hate having to come here to post something negative, but I haven't been able to get traction on the multiple issues I had with my Daniel Boone Prime Grill. Purchased a year ago, worked well through last summer, then it would fail to start after every 2-3 cooks. Wifi wouldn't work either. Cleaned it out, followed all the troubleshooting guides for starting and stopping the grill (the manual has different instructions than the web, just FYI). No meaningful change, so this past month I've spent time emailing customer support (we're up to 6 emails without a solution at this point). Tried calling but got voicemail. It's so strange emailing a company these days where you don't get "Hi, how can I help you, sorry there's an issue, etc." but instead an email with no name, no email signature, no ticket number, and zero empathy. In our third or fourth exchange, I did see a name on there, but the whole experience really shows they can't be bothered. If the company is reading this, please decide if you want to be a premium brand (you've priced your PRIME grills as if you are) and then provide the quality and support people expect. Or maybe lower your prices to compete with the PitBoss on value then those of us who care about ongoing support and quality can make an informed decision.

Their customer support SUCKS! Multiple calls to them go straight to their voicemail and after leaving call back info numerous times, I’m STILL waiting for a call back on my inop Jim Bowie grill. I regret buying GMG

- Major paint flaking issues for which GMG takes no responsibility (they’ll send you a tin of paint to fix it yourself!) - Wifi never worked properly - Poor customer support; they reply but the little advise they give is useless. I’ve contacted them several times to try and get the wifi issue solved. I wish I bought a Traeger Grill!

Grill legs had bad welds and rusted. Company replaced 1. Left the grill out in the rain and water got into the pellet hopper. I contacted the company and was told the grills are not waterproof. I'm shocked that they would build a grill that cant withstain the elements. I'm not sure I know of anyone that brings their grill indoors.