Green Mountain GrillsReviews of greenmountaingrills.com

Poor quality and poor service. 2 year old Davey Crockett (now the trek). Replaced a warped grease shield, broken control panel, thermal sensor, and now a power issue. GMG support isn’t responding. They don’t have parts either as I’ve been waiting for a control panel for months. I have several other outdoor devices that combined have had fewer issues in 10 years. Terrible company and products. Update 07/09/24 - Laughing at GMGs reply. You chose a bad vendor and made a crappy product with crappy parts, the vendor went under, you couldn’t get parts forever, and now you’re acting as if everything is solved? Please. How many people were under warranty and couldn’t utilize their GMG? I couldn’t use mine for what, 8 months? 8 months of warrant gone because of incompetence. No, everything is not and will not be fine. Nobody repeat nobody should ever buy a GMG. Poor parts, poor service, poor company.

These are the things that have gone wrong. starter/replaced, wheel broke/not replaced, and grill is disgusting. About 1/2 has huge rust areas and continues to peel. Their remedy is we should scrape and they will send spray paint. The quality of the product is the worst I have ever seen.

My experience: First off, if you plan to purchase thier products, call their support line. They no longer answer or call you back. I've been a long time loyal gmg customer, I'm on my 4th grill, and I stayed with them because of their live tech support and fair warranty. Until now. They no longer provide live technical support. It's all done via email. TERRIBLE. I called their main competitor, TRGR, and they answered. So disappointed in gmg. Their control boards and gmg mobile apps are so bad. I've owned 4 gmg grills and each one board's needed replacements 1 to 3 times. I recommend purchasing a pellet grill from a company who answers their calls. If not, kiss expensive meats goodbye. My gmg constantly skyrockets in temperature and I've had to go to plan B many times.

My grill didn't work out of the box! I was sent replacement part, and then another of the same to finally get it working. Then I keep having fires (yes I clean it) and this last one melted the grill body, it was 20 months old and they wouldn't stand behind the warranty!!

Horrible experience with Green Mountain. Bought a brand new unit and turned out to be a dud. I never asked for a refund, just a way to repair it as I'm in Ireland. Customer service just politely bounces you around until you give up. They knew I had no recourse to sue or return since I'm not in the states. For the money I wish I would have bought a Traeger, almost all my friends here in Ireland have one and there has never been a problem. Shame on you GMG, all it would have taken was a circuit board and as you produce your product in China I'm sure it would have cost you nothing, Don't buy a Green Mountain Grill. PS it only took them two years to respond to this with yet, no help whatsoever.

Buying a GMG has been a disaster. Will work manually but app only worked for a week now nothing. Customer service have been polite and tried their best but this thing just won’t work! I see a return in the near future!

I purchased a Daniel Boone Prime smoker and it came with 2 years warranty. I used it a few times the first year and it worked fairly well. I did notice it did not regulate the temp very well, usually 10 degrees hotter than the programmed temperature. After the first year I tried to update the firmware. This is where the night mare began. After several attempts to update the unit I was finally sent a new control panel. Unfortunately the unit now became totally unpredictable for temperature. Set at 225 the temp would only go to 160 and then after a couple of hours it would go to 335 and higher. More parts arrived and to date I have had 4 new control panels, 4 new power packs, 3 new fans, and one new igniter. I was instructed to take it to a dealer for repairs. They fixed it and it worked well the first time I smoked some jerky. One week later while getting ready to smoke some pork belly, the temp was set at 160 and the unit quit. No power....nothing. The technical support team at GMG have been awesome to deal with. The problem is with management and their representative for Alberta. He has indicated he wants me to take it back to the dealer for more repairs. The technical team and the repair dealer have both indicated they do not know why the unit is not being replaced? I have spent over 200.00 on gas taking this unit to the repair dealer, lost hundreds of dollars on meat which was overcooked with the temp control issue and now the rep wants me to spend another 200.00 on fuel to take it to the repair dealer plus my time. I have several friends who have Traegers and swear by them. I would definitely NOT recommend anyone to buy a GMG as they are mostly made in China and the company does not want to stand behind their product. With the cost of the Daniel Boone Prime, meat loss, fuel and time I am out well over 3000.00 Extremely disappointed in the loss of money and the fact after almost 3 years I still don't have a working smoker.

DO NOT BUY!! save yourself the grief and it never fails but seems to always happen to not work over a holiday. I have the non wifi version and this thing has been a piece of junk. I have replaced the auger, the thermal sensor, the fan, the meat thermometer probe twice finally said forget it and got a handheld one, the heat shield as it warped so bad wouldn't fit right,the stainless steel lid as it warped, the low pellet sensor, the igniter 5 times YES 5 TIMES now here it is a little over a year later and the igniter is out again. I replaced it end of June beginning of July 2021 it is labor day 2022 and it is out again, got ahold of gmg customer service and holy moly are they rude, see reply below from their customer service. Each time a part goes out I have to pay someone to replace it, while I know some parts are easy to do, isn't so easy for a handicapped person. They perhaps should research why the grills breakdown so much. My grill also sets under a covered porch and is covered when not in use, the inside is rusted so I had to scrape it so it doesn't come loose in food. The drip tray is currently warped but I'm not putting more money in this. The grill is expensive without all the additional cost. I do not think it unusual to expect it to last like a stove, heaven knows it cost as much or more!! They told me I can light it with a torch lol cuz I bought an expensive grill to pull everything out each time to light it. Also said I should replace the wiring harness and component board if the igniter keeps going out, the cost of those two things is about 200$ NO THANKS!! They have sent some of these parts for free but again not really free as it isn't like they send a person to do it, not to mention the huge inconvenience of not being able to use it while it is down. Reply From gmg customer service -------- Original message -------- From: GMG Support support greenmountaingrills.hs-inbox Date: 9/5/22 10:38 AM (GMT-06:00) Subject: Re: Db grill We have placed an order for the igniter to help this time. This is a one time replacement on the part. If any future parts are needed they will need to be purchased. Best, GMG -------- Original message -------- From: GMG Support support greenmountaingrills.hs-inbox Date: 9/4/22 10:39 AM (GMT-06:00) Subject: Re: Db grill you can still use the grill by manually lighting it per the below video. Thank you GMG