Green Mountain GrillsReviews of greenmountaingrills.com

What is the point of a warranty if they never get back to you? Not a good company. Can't speak to anyone and emails just don't get a response. Unreal. I've been reading a lot about this. At some point there needs to be some class action taken.

Another Update July 8, 2024: It's still working. UPDATE: We finally received the control panel on August 24th and so far our smoker is working. We bought for the first time ever a smoker, we heard good things from friends about Green Mountain Grills. So we bought the GMG Ledge in October 2022. It stayed in it's box for about a month or so due to not having time to put it together. When we did find the time to assemble it, we tested it out immediately. It was great! We smoked again and our experience went downhill from there like a snowball headed to Hell. We did find a phone number, but it was emails thereafter. We followed their instructions to the letter. Nothing worked, the temperature would go up to the recommended heat and quit(turn off). They decided it's the control panel AND it's on backorder(May 12, 2023). Still on backorder as of this writing this review(July 4, 2023). The emails started strong between Support and us, now they're pretty much nonexistent since they told us the panel was on back order, in other words, no updates unless I email them and it took 8 days for a reply the last time I asked for an update. Sad to say, no offers to replace or reimburse us for a defective grill. If they had we'd be one of their biggest fans and this would have been a more positive review! Question: if they're still making the grills aren't the control panels available? Sorry to say, I don't think we'll be buying a Green Mountain Grill in the near future.

Worked great for the first 18 months after that its been nothing but inconsistent smokes. On average 1 out of 4 smokes works without issue, extremely frustrating. Lastly their customer service is almost nonexistent. What was once a deciding factor when choosing a pellet smoker GMG customer service was highly rated has turned into false information and only communicates with its customers through email. My latest issue has been ongoing for several days because GMG will send one email a day.

The igniter is impossible to replace. My broken one can't be removed. I've seen a lot of people on the internet having the same problem. My local dealer said they couldn't help and to contact GMG directly. But their phone support says leave a message and then just hangs up (WITHOUT letting me leave a message)

March 2023 our Green Mountain smoker/grill stopped working called Green Mountain. They diagnosed as control panel sent a control panel out it was way oversized wrong part. I had given them model and serial number with pictures. Called and Green Mountain said unable to get that part was backordered this was 4 months ago. We have asked for a replacement smoker grill or refund if part could not be sent correctly as the smoker grill was under warranty. We keep getting they are going to send part. Meanwhile now at the peak of grilling season we still do not have a working Green Mountain Grill/Smoker. Why have a warranty if product 4 months later is not working? Do not buy as the above is an example of their service. Ed Griesdorn

my grill keeps tripping the breaker!! I've tried multiply outlets. it might run through the start up procedure, heat to 150 or 180 then the breaker trips. sometime it won't even get through the start up before it trips. so each time you must clean it out by hand and start over. this is extremely frustrating!! BUT the most frustrating is the lack of help from GMG. nothing helpful on gmg support and of course you can't get thru to talk to anyone. i'm sure this is a simple fix

Bought a brand new Trek grill and the power does not work. I've called support over five times and sent messages with zero response. Stay away and buy a Traeger or something else. Jason Baker, the owner, should be ashamed of himself.

I was given a Daniel Boone for my 60th birthday in September 2020. We used it twice that fall and a few times during the summer of 2021. It was stored inside whenever not in use, including the winters. Then the problems started. The auger tube broke, requiring a new pin to be engineered to replace as they do not make them anymore. Then the thermal sensor went - a horrible design. Then the ignitor went, was replaced and still it's not working. The grill goes through the motions of the startup process yet the fan never kicks on. I can only assume I'm going to need a fan now. Note that we haven't used this now for almost 12 months.