Green Mountain GrillsReviews of greenmountaingrills.com

GMG is one of the worst companies I have ever dealt with. I have waited 10 months to get an auger for my Daniel Boone grill. As of today I gave up and had to scrap the whole grill. Every time I called they said it was arriving the end of the month. Never showed up. I had asked if they could give some kind of a discount on a new one but were not willing to do so because it was out of warranty. Not sure how they stay in business not being able to supply parts. I would not recommend this product to nobody.

I have had two separate warranty issues with my Green Mountain Grill (Control Panel and Grease Tray). Not only is the smoker piece of s***, it is impossible to get any warranty parts. They made it impossible to talk with anyone in customer service by design. Their customer service reps thru e-mail are as incompetent as they come.

Bought my new green mtn grill just over a yr ago had 3 warranty claims in 1 yr just after a yr the grill would not build heat replaced part after they said no more warranty would not heat over 125 scrapped the grill bought different brand with 3 yr warranty . I will never buy there products again or support them

For 9 months, we loved our Trek grill. I bragged on it to everyone who would listen. It fit our RV lifestyle perfectly. Then it started having temperature issues. I went back and forth with customer support, sending them spreadsheets of the set temp vs actual temp. They finally agreed that there was a problem with the control board and promised to send me one. The problem is the board is out of stock. I've been waiting for 6 months and now they've quit responding to my emails. I guess I'm going to buy a Traeger. It's a shame, because when it worked it worked great.

My GMG Trek is 8 months old and stopped working. (Start up sequence fails when the fan is supposed to start). I was able to finally get some support but did not resolve the issue. Now, after direct wiring the fan as they recommended, a puff of smoke toasted the fan. Naturally I cannot get any further response from them regarding parts under warranty / replacement, IF I could rate the value of Green Mountain as a product and a company, it would be ZERO. As is the company I purchased from, (BBQ Guys), who also will not respond.

The app is a complete failure. The grill cannot connect to WiFi and without WiFi you cannot adjust the probes. The probes are way off by several degrees.

Literally no customer support. Are they still in business? Because I am having trouble connecting to wifi mode and can't get a response. Support number doesn't work. I agree with class action lawsuit.

Prior to spending $1000 on a Green Mountain Grill, take five minutes and attempt contacting their Customer Service Dept.