Jonathan S.
Finally giving up on GMG DB after years of frustration
Every single year, there is another component that has broken down and needs to be fixed or replaced. The whole point of going with a pellet smoker was for the simplification of "set it and forget it," but if my grill is not going to reliably work each time I use it, then it's pointless. There are just too many mechanical and electrical components in this thing, and something is always causing an issue -- control board failure, motor failure, fan failure, temp sensor failure, auger jam, igniter failure, wifi failure. It's just one thing after another. No fun having to spend an hour or more having to diagnose and fix an issue just to start cooking. And technical customer service has become a joke, limited to 4 days a week, 5 hours a day, for a total of 20 hours a week (only 5 hours of weekend time). No live human ever answers the phone. Always requires leaving a message and getting a callback, which means I probably won't even be near my grill when I finally get the callback. It's frustrating having to eat the cost of what I've spent, but this company and its products are a joke. It's a relief to give up! Edited after GMG reply to add: No, every major component inside the grill is new within a few years, all having required replacement at one time or another (at my cost). I’ve reached out, but your hours are very limited and no one answers the phone.
Response from Green Mountain GrillsAug 27, 2025
We are happy to help to see what is going on. It looks like this is a 2015 o 2016 model. Is this correct? It could be something missed here over the phone or email. There are folks in 7 days a week. We want to help figure this out. Our team replies to every voicemail and email. We have attempted to make contact as well. Make sure to always leave a message. We call every person back. And we reply to every email as well.