JNai W.
Not Trustworthy.. Bad Business Practices.. Not in Good Faith!!
My concern with my project from the start was that it be ADA compliant... Brian seemed very nice and we went over several options for the project before settling on a solution. After receiving an estimate from Brian for an interior staircase (ONLY 3 steps, for $3000+), I immediately accepted the proposal and without hesitation mailed the deposit for $1908! After they received the deposit, no official date for install had been set. During which time a Richland County Inspector came by and said to me that a permit would be required. I went back to Green Exterior and told them this. At which time, Chris was introduced. He offered to be a "GC" so I wouldn't worry about permits/ drawings or any other contractors for $600.. materials were dropped and of course with other projects I don't know which company dropped them. They sat in the rain and sun for two weeks. Finally a date was set. Unfortunately , one of their guys had a family emergency and was not able to come out. Another week went by. Finally, I said that I wanted to cancel/ refund at this point and would take the $750 loss since they dropped materials.... Instead of losing the money and deposit, my husband convinced me to keep trying to work with them on another project instead. They gave me an overpriced estimate for an exterior ramp $12000+, that other companies quoted half that amount. At this point, I'm not trusting the intentions of Green Exteriors and declined the $12000+ proposal, again requesting a refund. After a month, I reached out about when to expect the remaining deposit minus the wood... Now Chris has stated they WILL NOT refund because they invested too much time.... Well so have I.. time and money! Beware of this company and get at least 3 estimates before approving anything from them!!!!