GreencadeReviews of greencade.com

Response from GreencadeJun 12, 2026

Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience and frustration regarding the delay. We understand how concerning this situation feels, especially when waiting longer than expected and not receiving clear updates. That is not the standard we aim to provide, and we sincerely apologize for the lack of timely communication you’ve experienced. However, we do want to clarify that your order is not lost or fraudulent — a tracking number has already been created for your shipment, which means the order is actively in the fulfillment/shipping process. We will also review your communication history to ensure you receive a clear and immediate update on the current status of your delivery. We appreciate you bringing this to our attention, and we remain committed to resolving the situation and ensuring your order reaches you.

Response from GreencadeJun 12, 2026

Thank you so much for your kind words and for taking the time to share your experience! We completely understand the initial hesitation when ordering, especially for custom items, so it truly means a lot to hear that you felt reassured throughout the process. We're especially glad the updates helped keep you informed while your pieces were being made, and that the final quality met your expectations. It’s great to hear you’re already considering future purchases—that kind of trust and support is exactly what we aim to build. We really appreciate you choosing us and taking the time to leave such thoughtful feedback.

Response from GreencadeJun 12, 2026

Thank you for taking the time to leave your feedback, and we’re very sorry to hear about your experience. This is not the standard we aim to deliver. We understand how frustrating it must have been to experience a long delay, followed by receiving an unfinished item and then having it arrive damaged due to packaging issues. We take this seriously and will be reviewing what went wrong on both the fulfillment and packaging side to prevent situations like this in the future. If you haven’t already, please reach out to our support team directly so we can look into this order in detail and find a suitable resolution for you. We appreciate you bringing this to our attention.

Response from GreencadeJun 12, 2026

Thank you for taking the time to share your feedback, and we're sorry to hear about your experience. We’re disappointed to learn that the item did not meet your expectations in terms of durability and build quality, especially with the issue you described regarding the trigger. This is not the standard we aim to deliver, and we understand how frustrating it must be to receive a piece that does not feel sturdy. We will be reviewing this case with our production team to better understand what went wrong, as strength and handling durability are important for all our props. If you haven’t already, please reach out to our support team with your order details so we can look into this further and assist you accordingly. We appreciate your honest feedback.

Response from GreencadeJun 12, 2026

Thank you for your feedback! We're really glad to hear you had a positive experience with our customer support. We appreciate you taking the time to share it, and we're always here if you need anything in the future.

Response from GreencadeJun 12, 2026

Thank you for your feedback, and we're sorry for the frustration you experienced during this process. We understand your request was made shortly after the order was placed, and we also understand how important clear and timely communication is in situations like this. We apologize for the delay in our initial response and for the confusion caused by the message you received, especially in relation to our refund policy. Our support team is currently reviewing the case to ensure it is handled correctly and in line with our stated policies. We appreciate your patience while this is being resolved. Thank you again for bringing this to our attention, and we hope to resolve it to your satisfaction.

Response from GreencadeJun 12, 2026

Thank you so much for your kind words! We're really glad you’re enjoying the 10mm pistol and that it made a strong impression. “Tunnel Snakes Rule!”—we couldn’t agree more. We appreciate you taking the time to leave a review and hope you enjoy your piece for a long time to come!

Response from GreencadeJun 25, 2025

Thank you so much for your detailed and kind review. It truly means a lot to us — especially on custom, one-of-a-kind projects like yours where trust and patience are everything. We’re really glad you felt supported and well-informed throughout the process. Communication and transparency are values we take seriously, and your trust allowed us to bring this replica to life. We’re sorry to hear about the delivery issue, but we’re on it and will make sure the piece gets to you safely, no matter how many detours it takes! And we’re just as excited about the massive project we discussed — your vision is exactly the kind of challenge we love. Thank you again for putting your trust in us. — The Greencade Team