Great Wolf LodgeReviews of greatwolf.com

Worked for sales department of great wolf lodge through the special sale of the 4th of July 2024, worked more then 10 hours per day, since the commission was supposed to be good at the moment, we were pushed to do extra time the most we could we were getting burned out, work until the last day of the sale, and they told us that they were not going to pay the commissions because the negotiation was changed on the last minute, they did not payed my 550 dollars of commissions decision that devastated me and my family. They use companies in south america to play with their incomes now they using company in Medellin Colombia

I had an extremely frustrating experience at Great Wolf Lodge in LaGrange, Georgia. I left my key in a locker at the waterpark and realized it after the park closed. I went to the front desk, where the staff member was rude and unhelpful. When I explained my situation, she chuckled and asked, “You lost your car key?” with no compassion at all. It was incredibly stressful, and her attitude only made things worse. I was told they would check the locker and call me, but after an hour of waiting, I called for an update and was told no key had been turned in. They claimed all lockers are checked every night. The next morning, I asked again, and they promised to look into it, but another hour passed with no update. When I insisted on seeing the locker myself, my key was right there all along. The irony of this whole situation is that the purpose of using a locker is to have peace of mind that your belongings are secure. Instead, I spent the entire night anxious and unable to sleep because no one could check one locker for me. This lack of urgency and poor customer service ruined my experience!

I can't even begin to describe how terrible our stay was at Great Wolf Lodge. First, our room was absolutely disgusting. It was dirty when we checked in stick floors and a musty smell that never went away. It was gross. But the real nightmare began after we checked out. It’s been 20 DAYS, and I STILL haven’t received my security deposit back. I’ve called multiple times and sent emails, but no one will get back to me. I’m being completely ignored. This is ridiculous. You can’t take people’s money and not return it on time! To make matters worse, we had a family emergency and had to leave a night early. When we explained the situation, we were told we'd receive a refund for that last night we didn’t stay, but again no follow through. I’ve had zero communication from them since. I’ve left countless messages and even tried contacting them through their website, but they won’t respond. I feel totally ripped off. It’s extremely frustrating dealing with a company that doesn’t care about its guests. I would NOT recommend this place to anyone, especially if you expect any kind of customer service or integrity. I’m beyond angry and still fighting to get my hard earned money back. Avoid at all costs!

Do not book hotels through memberdeals!!! I booked a one night stay to great wolf lodge in Mason, OH using my disabled veteran discount. This was for my Daughters birthday who was turning 5. Unfortunately, winter storm Cora was approaching soon after so we waited till last day to see how it would play out before we called great wolf lodge then memberdeals about our concerns. Great wolf lodge was going to issue a 100% refund till they found out we booked through memberdeals and recommended we call them to get our refund. Memberdeals said they would cancel the reservation and request a 100% refund from great wolf lodge due to it being out of our control and created case #61280564. With that being said, I received email from memberdeals stating great wolf did not approve refund. So not only did we not stay at the hotel, they also robbed us out of $550 for a one night stay. I will not be dealing with memberdeals or great wolf lodge going forward. Stay clear or you may get robbed too.

The worst water park in Poconos. They charge parking fee even if you take a taxi or bus to get there. It's almost impossible to reach them over the phone. On average you wait 30-48 minutes per call. They take the information and then do nothing about it. They just forward the invoice again. Terrible service.

I am disappointed that when we arrived we were forced to wait 20 minutes for no reason. We provided our confirmation number to the front desk when we arrived. The african american young lady at the counter literally pulled up our reservation and saw it online. The manager ANDREA then made her come to the back just to confirm again before providing us with wrist bands. Then once we thought we were getting our reservations confirmed the manager ANDREA then made up an excuse for our wait time by saying she can’t find the reservation even after she stood next to us and we showed her the email confirmation and the bank account when the transaction took place. She asked my husband for the last 4 digits of his card number. he told three last 4 digits then she made my husband provide ID to confirm we paid for the reservation that we already showed and confirmed to her first! Not one other party around us had to do this! we are an (african american family) that wanted to have our son spend his birthday there but the experience felt humiliating and racist! it’s like the manager assumed because we were a black family and the girl helping us was black that we were stealing or taking wrist bands for free when we paid in full to be there like everyone else. We will never visit again and we will let others know how we were treated. please check your cameras u will see the entire thing was unnecessary.

Absolutely horrible experience with this company! They canceled our reservation because of their new parking fee that I refused to pay. I already paid a resort fee, wristband fee, room fee, taxes, etc.. they are ripping people off and have no regard for disclosing their fees until check in. Read plenty of reviews of the place being nasty and after my experience today, they will never get another penny from our family

No limpian las habitaciones. Estaba muy muy sucio. El baño funcionaba mal. La comida es muy muy mala y cara.