Great Wolf LodgeReviews of greatwolf.com

I am heartbroken writing this review, but this has been the worst business experience I’ve ever encountered. I purchased a season pass for my children at this water park in Maryland. At first, everything seemed smooth. I called for clarification and was told that the pass could be used on weekdays only. I specifically explained that I needed to take my children on Thursday, March 30, during their spring break, and I was told that would be fine. Unfortunately, my son became sick on March 30, and we were unable to make the trip that day. I called to notify the park and explained that I wanted to bring my children before the end of their spring break. On Saturday, I called again and informed them that my wife would be taking the children instead of me. I was instructed to complete a credit card authorization form and list my wife as a guest, which I did as directed. Despite following every instruction given to me, my children were denied entry when they arrived at the park. This resulted in my family driving 2 hours and 20 minutes from Waldorf, MD, to Perryville, MD, only to be turned away. This experience was extremely upsetting, unprofessional, and unfair—especially to my children. Clear communication was not honored, and no effort was made to accommodate a situation that was caused by illness and followed up on responsibly. I do not recommend this business based on how they handled this situation.

Traverse City. This place isn't so Great...the main pool was cold and I know it's suppose to be really warm. The lazy river water was way warmer than the main pool, so I know there was a problem. Then we went to the ice cream shop and there was a hair in my ice cream. And to top it off, my daughter had a soft serve cone and got food poisioning. We weren't charged for any of it but it was still awful. We weren't able to enjoy the 2 days we were there and the management didn't offer us a discount for the time wasted. I thought the place was dirty and gross. I never saw an employee walking around swiping down tables, elevator buttons or anything that is touched a hundred times by everyone. Overall, the place was flithy and disgusting. We will never stay here again.

Terrible terrible place went to great wolf in Webster they over charged me and refuse to give my refund they are now telling me that the payment that my husband made with his card in his name was refunded to my card in my name which is why they charged me again because they refunded his payment first off why would you refund a payment just to retake secondly you can not legally refund me someone else payment that is fraud

Terrible experience at great wolf lodge. My mom took 3 of my kiddos. One of them got a bad fever. My mom ordered a thermometer and asked someone at the front desk to bring it to her. They refused. My son with a fever was in no condition to leave the room. So she had to leave him in the room with the other kids to go get the thermometer. It doesn't matter how cool your stuff is if you don't care about the wellbeing of your guests.

This year, instead of giving my grandchildren more toys, I chose to give them an experience. I selected Great Wolf Lodge, even knowing their last visit was not perfect, because the children were unaware of the issues—they only knew they had fun. As a retiree, spending this kind of money on a gift is significant, so I wanted this experience to be special. Unfortunately, once again, there were numerous problems that should never have occurred. Well in advance, I completed all paperwork stating exactly the amount I was willing to be responsible. My daughter understood all other charges would be their responsibility. I reserved a family suite with two queen beds, pull out sofa and patio. The reservations were originally in my name so I called in advance to change the reservation name to my daughter’s. During that call, the representative, unknown by me, misspelled her last name. As a result, when my daughter attempted to check in, she was unable to do so. Although she showed her ID and requested the correction, staff initially could not resolve the issue. Eventually, a staff member was able to assist, but later it was discovered that the incorrect spelling remained in the system. On two separate occasions, employees at the bucket restaurant refused to provide her food because the name still did not match and treated her very rudely. She experienced the same problem when trying to make a purchase in the lobby store Although I made the name change and updated the phone number and email prior to arrival, I was the person who continued receiving all Great Wolf Lodge messages. This was not corrected until after check-in. At check-in, my daughter was offered a room upgrade that was supposed to include two bunk beds, a queen bed, and a pull-out couch. She was told the room was being finished and would receive a text when it was ready. After waiting 30 minutes, the room was still unavailable, and the family went to dinner. Two and a half hours later, with no communication, my daughter returned to the desk and was initially ignored. Eventually, a staff member handed her a slip of paper with “159” written on it—no explanation or apology provided. The "upgraded" room did not have a sofa. It had two small bunks and one queen bed, which was insufficient for six people--3 adults and 3 children. This forced my oldest granddaughter to leave and drive home both nights. This is unacceptable. A $10 “upgrade” should never result in receiving less than what was originally booked. Additionally, the beds had no blankets, and there were only 4 pillow for 6 people. Upon entering the room, they noticed a strong unpleasant odor. The sheets smelled of marijuana and cigarettes. There were cigarette butts scattered on the patio along with trash left behind. The sheets were described as disgusting, and a dirty bandage was found on the bathroom counter. The room was clearly not cleaned properly. Finally, my six-year-old granddaughter went down a slide and landed directly in feces, which understandably caused significant distress. This should never happen in a facility designed for children. Since returning home, both of my 3 year old granddaughters have been diagnosed with yeast infections--the exact diagnosis they received after their visit in July. I have written more emails than I can count trying to get some solution with no solution. This is our last visit to Great Wolf Lodge.

Held my “deposit”. There were no damages in the room.

I paid for a room in grey Wolf Lodge I was not able to go so I cancelled 3 days before.so I asked for my refund and they denied they own me 589.00 dollars.and they refused they don't deserve a start at all,so these place are thieves.there so hungry for money that they steal from customers

Today we drove two states away to start our four day, three night vacation with three kids under 4. Destination: Great Wolf Lodge in Fitchburg, Massachusetts. We were a day behind getting there, but accepted that we had lost out on a day of vacation. Well, turns out being a day late to your reservation means you miss out on your entire vacation. When I went to the desk to check in, I was told that since we did not check in on the first day, the reservation was canceled and the room had been sold. No contact about this from Great Wolf Lodge, even though we have been getting plenty of messages from them leading up to the trip. Also, no refund. And the hotel is sold out, so no option to pay for a room for the night and figure out the rest later. So Great Wolf Lodge has our payment for the room, and a payment from whoever is in the room tonight. Double selling rooms is straight up criminal business practice. I spared the staff from having to tell the crying children that their vacation was not happening. So now we are making the long drive back to Maine, took a week off of work for nothing, sad kids, frustrated parents, and ruined vacation.