Biggest R.
Great Jones is a terrible unethical company
Great Jones customer service is a joke. You can't get anybody on the phone but the uneducated members of customer service that can't answer simple questions. And God forbid that you need to speak to a manager because that will never happen unless you threaten someone or send emails again, and again, and again. I wish I never ever did business with this company. I would suggest you run and don't look back. Do not give your time, energy or money to this company as they will not stand behind you as the tenant or keep their word, or follow up with you, contact you when you request, maintain a home up to standard, or provide you with adequate service. They are so ineffective, and their service is inefficient, and their customer service is nonexistent. You will be lost in the shuffle, made promises that are never followed through. You will also not be able to reach someone when you need assistance for your home. I wish I would have seen a review that warned me of the terrible truth of this company. Renting from them has been my biggest regret in my life.. Go with a company and owner that has a human heart, cares about their tenants and follows through. WHICH IS NOT GREAT JONES!!!! And dont bother with a vain response to try and save face great jones. You and all of your employees for the tampa region are worthless.
Response from Great Jones Property ManagementOct 2, 2019
Hi Janell, Thank you for sharing your feedback with us and also for your patience as we’ve sorted through the details on this case. We apologize that your maintenance requests were not addressed until after your Move-In date and then required additional follow-up visits in order to fully address the issue. We understand that we were able to help you negotiate ending your lease early with the Property Owner and release you of any early termination fees. We hope that you’ve since been able to find new permanent accommodations and are happier with your new living situation. We’re sincerely grateful for your feedback, and will take this experience into consideration as we refine our policies and practices to improve our customers’ experience. We also apologize for any inconvenience this caused you. If you feel any of your feedback has been left unaddressed, please don’t hesitate to reach out further at [email protected] so we can troubleshoot directly.