Great Jones Property ManagementReviews of greatjones.co

I moved in only 10 days ago and have several maintenance issues and cannot get it resolved. My first maintenance issue was on the third day and it took a whole week before it was assigned to someone. Before I moved in I could reach someone once I moved in I cannot reach anyone. I have emailed my property manager several times and I am still waiting on a response. No use of emailing support because you get a generic response with no follow up.

I have been in a house I'm renting for less than one month and have had to submit 3 A/C not working requests. It takes them multiple days each time to even respond then days for a HVAC tech to come to the property to put a "band aid" fix on the unit. The fix will last for about 2-3 days before the unit shuts off again. I have gone 9 nights in less than a month without A/C in 90+ degree days. Nearly impossible to reach anyone on the phone except the 3rd party maintenance people who just say refer to the website or your portal.

Do not bother renting wish id have found this site last month was supposed to move in on the 16th ended up getting my keys on the 18th did not move in due to the fact my ac was broken fast forward to July 28th sink is now broken still have not recieved any trashcans for my property I jist have bags of garbage laying in my home I call them everyday too get no response or someone who knows nothing emailed support talked to Nathan Bush he basically told me good luck there's nothing they can do dont rent from here run will be getting in touch with the bbb since I have tried to resolve my issue with great jones but I have been. Unsuccessful

Recently I've been searching for a place, and successfully found one on their website and was able to tour it via Rently. While I put the key back in the lock holder, I applied immediately on my phone. The next day I called the number on the sign that is placed outside of the home, to know what to expect if there was another application for the home, because I've been looking for a while and have spent hundreds of dollars applying for homes. The number was local but somehow I was placed with a customer service line, to which they could offer me NO information! . The only thing they could offer me was to "forward a message to the property manager" ( to which was done 3+ times ! )to give me a call. Mind you the application process should only take 3-5 days. Take a guess! Ive had no contact, that was over a week ago. Another fact for you, I applied the Thursday before last around 8 o clock, I applied with a co applicant as well, submitting it around 10pm. The next day: Friday, is when I initially called to see if there was another app for the house, it was taken down 2 HOURS later ! THEREFORE, there was already an approved app and they were negligent and did not take it down from the site! Unprofessional! UNACCEPTABLE. If you'd like to lose your money, feel free to apply! I am furious and the true rating would be negative stars ! It is not okay in anyway to take someone's money, especially during these times !

Hey its me again. I just want to give you guys an update. So I got in contact with the original owner of the house that I applied for and come to find out the house had already been leased before I put my application in. (In which they told me it was still available)So i called and asked about the availability of the house again to see what they were going to say after speaking with the owner and they still were saying the house was available. Matter of fact they had it up there for like a week and half later updating it and all. SMH. GREAT JONES RENTALS I WANT MY APPLICATION FEE ASAP! These people are trying to scam you with the application fees.

We signed for a house and got approved, we were told that there were no other applications and then told that there were 2 other applications but none were being moved forward. Then after we got approved they gave the house to someone behind us. So very unprofessional, ignored calls all day then had to call AGAIN to find out that we did not get the house because they “messed up”. They never apologized for the mess up. They also were extremely hard to get in contact with until a father they messed up. There ended up being one application in front of us which got approved and they were told they the first application was not going to move forward because of a price change. We signed for the higher price and got approved and then they go back and lower the price back to what the first applicants wanted???? DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY!!!

I’m currently having communication issues with them. No one is answering the phone, returning call, messages, or emails. My grass & tree were suppose to be cute prior to moving in. They have been giving me the run around for two months. They leave you on hold, hang up, & don’t return calls. I offered to send a invoice I was told no. The lady Connie said they are not giving her a answer & they can’t teach the property manager. Other thing they have came to fix take them a week or longer. I’m not satisfied at all & I do not recommend them. I’m frustrated reading these reviews because we are all just about having the same issues.

If I could give a 1000th of millimeter of a star I’d still be pissed about that. VERY VERY poor management company..don’t bother and I hope this reaches other folks before you sign..there is No communication and nothing but issues..their way of handling and trying to explain their accounting system and FEES is a crock of crap..extremely unprofessional and you would be making a mistake. My partner is dealing with these scam artist right now and being taken advantage of is unacceptable and we are looking into am attorney.