Chance S.
Hello I am resident in Florida
Hello I am resident in Florida. This is the absolute worst renting experience I have ever had in my entire life. I have toddlers in my house and we’ve been with out ac for months with nobody contacting us. When I moved in they didn’t give me a mailbox key, they told me the last tenant never turned it in and that it was my responsibility to change the lock. They’ve added multiple questionable charges to my bill after I called and questioned about my bill. Now it won’t even show my on the website the different charges. Like when it normally will say “rent, water, electric” and the amount. Now I don’t get to see that. We were recently told to change our electric over to fpl and that it would be a separate bill. Ever since I’ve been paying two electric bills. And when I called they tell me that “it’s not supposed to do that” and “I suppose it shouldnt happen again.” They said the call was recorded they gave me this reference number 406731. The owner of the property is constantly here doing repairs herself because great jones doesn’t respond to anybody’s email. The people in the unit across from me were with out a fridge for 2 months. The units have mold. I’m just so frustrated with this company. It’s hard times and gj just makes it harder. All I want is to be able to contact someone when there is an issue. But seems like nobody at this company cares, all they care about is taking your money not the fact there’s young family’s working hard to pay rent and we can even come home to ac. My 2 and 3 year old daughters sweat at night because it’s so hot. Don’t let this happen to you’re family. Avoid anyplace managed by great jones. Save yourself the headache
Response from Great Jones Property ManagementDec 15, 2020
Hi Chance, Thank you for taking the time to share your review. We sincerely apologize for any discomfort which you and your family are experiencing. We also apologize for any frustration or inconvenience that this has caused. With regards to your mailbox, this is tenant responsibility and we would ask that you have the lock changed to obtain the key. We understand that a member of our management team was in touch with you directly regarding the utility charges on your account as well as your outstanding maintenance issue. For the charges on your account, our utility service fees that were applied to your account are from previous month’s billing. Our team has also provided you additional information on the specific of these dates. Generally Great Jones handles facilitating maintenance requests for our residents; however, we provide the flexibility for owners to use their preferred vendor or they may choose to coordinate their own repairs. The owner of your home arranges the repairs for their properties. While Great Jones has not been directly involved in coordinating this repair, we understand the necessity to resolve this matter as quickly as possible. At the moment, we have requested to receive approval from the owner to send a Great Jones vendor to complete this repair. We will also coordinate with you any alternatives should the owner wish to proceed with their preferred vendor. We thank you again for taking the time to share your review. We strive to provide a seamless experience and we apologize that we have not been able to meet these expectations. If you have any further questions, please do not hesitate to reach out directly to our support team or by submitting a new request to [email protected] Best, Great Jones