Great Jones Property ManagementReviews of greatjones.co

If I could give 0 stars I would. Do not rent from this company if you can help it. They are impossible to contact. If I call, they say to email, if I email they take weeks to respond (IF they respond at all). The experience of renting from them is horrendous and they should not be allowed to stay in business.

This company has horrible communication. They’ve been charging me for utilities for a year stating that they are paying my utilities. Ive been calling and emailing and they keep saying I need to send in proof that I’m paying my own bills. I’ve done that multiple time and every time I do, all communication stops and all of a sudden nobody responds to my emails anymore. Whenever I call in they tell me its nothing they can do and they’ll send a message to the proper department. Additionally they are charging me for some con service bill that I know absolutely nothing about.

The new turn "feature" that you put in looks like a flop already like the Utility. It seems like you do not reach out to customers to get feedback. 1. The inability to change what items you want to be completed, specifically under habitability. 2. The forcing to pay upfront, versus after the work is completed is very GJ focused not customer-centric. 3. The process is built around the software instead of around the customer - for example, I spoke to the person handling the turn - explained what I need to be done and urgency 1/14, it is now 1/21 and I find out that the drywall can't be scheduled until after your team goes in and removes the items I don't want in your shopping cart "take a lesson from Amazon or any other online retailer". Sounds ok, well no the next section says I have to pay in advance the utility and lawn cutting ($100/month for one side of a duplex is gouging) for 3 months..... really it is going to take you that long to complete the turn and rent it ... wake up ... this is so far from customer-centric. Now your team is going to point the finger back at me that I didn't approve the turn.. that is the reason it took so long ...bs --- get customer centric ... this feedback is useless if you don't use it. Look how long it it took you to reverse the utility bs... you should rollback the software, test with a diverse range of users, and then make modifications before system-wide rollout. Never heard of AGILE? This is a joke, all at the expense of your customers. So this after the Tenant you vetted, paid one month all last year .... are you starting to feel my pain.... Then I bring this up to Alex ... who is aware and has been helpful to recover most of the last year's rent. I am thinking great "Great Jones" is starting to get the right people in place. I guess I got too excited - now when you really should be pro-active and be prepared to do whatever it takes to get this turn completed and the unit running with the right tenants --- nope.

Scam. They tried to scam me during a pandemic. Unbelievable. If you’re going to run a business by outsourcing all of your customer service to India to cut costs on hiring people that live in and are familiar with the areas they are managing, you should at least have leasing agents that can meet with people in person. Every time I call I get someone from an overseas call center. I ask if there’s an actual person that is in my area that can meet with me face to face and they tell me everything is online. How can you rent a property to someone you’ve never even seen in person. I could easily fake my identity and provide them false information and move into the house and do whatever I please if that is the way this “business” is really renting to people. I have NEVER heard of property management company that doesn’t have even one actual human being that meets with potential renters. This is definitely a scam and I will let everybody I meet know not to rent with “Great Jones” I am the General Manager of a popular hotel and I have multiple people that come from all across the country to my area to look at potential places to rent and I will be telling them all to steer clear of these scammers. Just look at all these other negative reviews. This is such a joke.

My sister is currently renting a property from you in Columbia. Her daughter was shot yesterday and when I arrived at her house last night they was no heat and no workable bathrooms. The sewage is completely backed up in all of the toilets, sinks and bathtubs! She stated that she called on 12/25/20 about the sewer and had called for WEEKS about the heat. Because of the tragic incident her 3 grandchildren are temporarily with her. So she has 3 kids in a house with no heat and no bathrooms. This is unacceptable! We need help today! TODAY! We have family coming into town tomorrow. We are going through enough. Please do the right thing smh fix these issues today. (1928 Spotswood) Update: All issues are corrected in a mostly timely manner. Please please make it easier for your renters to contact you. Although we're pleased it shouldn't have gotten to this point.

This company is horrible. I have been calling and submitting maintenance requests for months. Nothing has been fixed. They leave you on hold forever, and then tell you they will call you back. No one will call you back. There is mold in my house, the ceiling is caving in, and the doors do not close. But none of this is considered emergency maintenance.

This is the worst porperty management company! Cant ever get any one to answer slow reply to emergency situations. Our house is flooded and been 2 days since a plumber came..left and wr heard nothing sense! Had to leave pur home during a pandemic due to us only having 1 restroom!. House full of mold and mildew among other things that we cant get addressed! Noone will call us have asked for manager several times get noone! Will never rent from this company again and will tell everyone else about them as well. They lie saying they the best resolve issues etc

This is the worst property management company I have ever had to deal with I have been here three months I’ve had four big issues the latest one is the heat does not work they said one of their vendors over here to look at the unit and the thermostat the thermostat was reading 71° and that’s because it was 71° outside they are telling me that the vendor told them that it is running the way that it should and it’s not,The vendor that they sent has a very bad reputation according to the reviews one of their employees came into my home there is a pandemic going on with no mask on and he was very rude to me I called his boss and made a complaint on him they are retaliating against me The name of that company is fuss free AC!!! My experience with great Jones has been horrible they do not care about the tenants at all,I suggest if you need a property management company Do not use great Jones they are not great in any sense of that word !!!!It has been six days since I have contacted great jones over the heat issue,it has been low 40s at night they just do not care about their tenants I don’t know what they expect me to do Still do not have an answer from when it’s going to be fixed I am seeking legal counsel now on all these issues with this company!!! They have made my life and absolute hell the last Three months that I have been here On top of this pandemic that’s going on!!!! Just received an email stating owner did not approve the repair!!! R u serious !!!!! Awful property management!!!!