Great Jones Property ManagementReviews of greatjones.co

I love my rental home , so far I haven’t had any problems with great Jones 🤗🤗

communication, communication, communication! I didnt give a full five-star review because, communication is not that great. i am going to be moving in next week. The most positive thing so far was the email responses from Perly B and Michael Weiss. Perly got back to me in a reasonable amount of time, as did michael, the leasing agent. But i can tell that there needs to be more staff, and maybe more phone departments to assist with specific tasks As applicants, we should be well informed as to the status of our application as well as the home we are interested in. The phone reps were kind of helpful when we were able to reach them. Improvement is needed, but i can tell there needs to be more sttaff. That would change a lot, and simply knowing the status of the home we are interested in would be nice. maybe a queue, so that we know how many applicants are interested inthe home we want.

My only complaint is not being able to talk to an actual person ever.

The only major complaint I have is trying to speak to a human is impossible. Emails are great, but there are several times that different people jumped on a thread and it was frustrating to have to explain something again. Maintenance has gotten better, though the is still a lag in communication. Otherwise, they have been quite helpful and I would use then again.

I applied for Greatjones Property and they are not real! This is a fraudulent company! To others do not apply they are scammers and someone need to step up and investigate with the FBI about this company because this is unprofessional to others that really need a place to stay . They took my application fee and this is wrong! Do not deal with these people at all!

My property Manager, Alex Vercheski, is the best one I have ever had. My issue is with maintenance and vendor selection. My tenants are constantly complaining that maintenance is difficult or impossible to reach and response times are too long or they do not receive a response at all. My experience is that I have had vendors for repairs that provided service that was unsatisfactory and left the tenants with a mess and had to return to the site to complete the services and clean up. My expectations would be to have the best/highest quality vendors working for Great Jones.

I would give Terry a FIVE star rating for his hard work and good communication, which is very quick most of the time. Terry always responds to my questions and/or requests, and seems to be on top of whats going on with our 14 properties, which I realize is not a small task, particularly now with this terrible pandemic. However unfortunately I cannot say the same for others at Great Jones in general, which has and continues to cause some frustration for my wife and I.

I applied for one of their homes and my property manager was helpful, professional and timely. Even though I have not moved into the property yet, but my application and approval process was awesome. He answered all my questions, provided the help I needed. I am looking forward to a great experience from the move-in team but so far it's been a stress free experience.