Great Jones Property ManagementReviews of greatjones.co

Save your money and sanity! I wanted to share some additional follow up issues I’ve experienced with Great Jones. After terminating them as my property managers due to a lack of effort and constant displays of incompetence. They have refused to release the funds they kept in reserve for the properties. Despite me telling them not to keep reserves on file. Now they are using those funds post management time frame to charge me for landscaping and utilities. That’s right they charging me fees when they’re no longer managing the property. This company has shown they are not only incompetent of effectively managing a property. They are also thieves. Stealing money from their client base. Stay away or it will cost you time, money and then peace of mind they’re supposed to provide by managing a property.

I leased this home from Great Jones, another Roofstock company. They changed their name half way through the lease to Streetlane Homes after they had fought me over having tree services for a tree that is very old, rotting and only 10 feet from the house. These slumlord, thieves have an "AS IS" policy that is causing their tenants to live in very dangerous situations and they don't care. That tree has threatened my life, my pets life, all my household possessions and my car for a year, and I am livid about it!! They have left me without heat in a 40 degree house for a week over Christmas, and then sent a service provider that behaved like a complete jerk in my home. There have been at least a dozen maintenance requests, and they have canceled nearly all of them, and did not even bother to contact me. I did not get the value out of this home, because they did not maintain the home for a healthy, safe environment. There is no outdoor water source, so the yard dies and becomes infested with mites, fleas, and ants. They told me that I would not be responsible for the dead lawn, and that was all they would do about it. I* could not even get pest control to be effective, and they did not care!!! I want some of the rent back for living in conditions that did not meet the agreed up standard of living. This house was infested with spiders. I paid hundreds of dollars to get the infestation taken care of. The yard was covered with years of leaves and debris when I moved in. THEY REFUSED TO TAKE CARE OF THE INITIAL LAWN CARE... That cost me hundreds. The seed and feed was wasted, because there is no WATER!!! There was no insulation in the attic and for months my heat and air was EXTREMELY HIGH... and that is a building code violation AND THERE IS ELECTRICAL BUILDING CODE VIOLATIONS THEY HAVE CANCELED THE MAINTENANCE REQUEST FOR! This house cannot be leased again until the owner is required to get it up to code!! AND I HAVE LIVED IN A DANGER I COULD NOT ESCAPE BECAUSE THEY BLEW UP MY BUDGET!! _____________________________________ 2/25/2023 This group of companies has done NOTHING of any value to make anything right!! THEY HAVE EVEN LIED TO THE BBB IN WRITING!!

Great Jones has been the worst companies I've ever had to deal with in any category. I've lived in my current house for three years, and I can't believe that I've held on this long. Great Jones is extremely unreliable, greedy and should not be a company at this point. I've gone through so many issues with this company from things like billing repairs and overall response issues. Great Jones has try to charge me double rent on multiple occasions where I've had to duplicate charges removed. They also have tried to charge me twice for my utilities. Once I showed them that they had charged me twice for the same utility amount. They said that that was correct. I had to continue to fight to show them that they were charging me for the same date and same amounts for the same utilities twice in one month. After realizing they indeed made a mistake it took them months to remove the charge. They didn't remove the charge until after I filed a Better Business Bureau complaint. When I first moved in the stove broke it took them over a month to replace it. They've closed claims about broken windows after a hurricane it took them months for them to come and do anything about the torn down fence in my backyard. I've also had the plumbing back up into my house now on multiple occasions and I've been six days without reliable plumbing. I've had to clean literal feces out of my shower pan because they have not had someone come fix the issue. They can't even get a hold of their own maintenance vendors to come fix issues on their properties that they manage. After dealing with no reliable plumbing for six days, I advise that I will be calling my own service. Most plumbers will not come out to a rental property without the owners approval. I finally had to find one that would. And I've been advised by great Jones, that they will most likely not reimburse me for paying for the plumbing out of pocket. Please, if you do anything avoid this company at all cost. Ive since filed a second better business bureau complain. Great Jones has truly inspired me to become a home owner so that I no longer have to deal with incompetent Property Managers anymore. They've also reinforced in me that if I ever become a home owner myself and decide to rent it out I know exactly how not to treat a tenant because of the way great Jones has treated me.

If I could rate this company as zero stars I would. I had 3 properties in Jacksonville, FL they were managing, sold one. They procrastinated handing over the keys when escrow closed as well as the funds owed to me. Then they continued to charge me for landscaping, utilities, etc. Took me about 3 months to sort it out as there is no one other than customer support to speak with. My Account Manager Terry Piard rarely returned my emails, etc. and was completely ineffective. There were also several accounting errors over the past 3 years as well as a lack of ability to handle maintenance and repairs so I took that over 2 years ago. All they had to do was collect rent, take their management fees and deposit the remainder into my bank account but were unable to do that without errors. I am ending the relationship effective 12/31/2022, gave plenty of notice and am now told they are withholding the December rent my tenants paid for 90 days to close out any invoices from vendors that have not been received. What invoices would there be from any vendors as I have been handling all of that for the past few years due to their ineptness! Please learn from my experience and DO NOT USE GREAT JONES!!!!! They will find any excuse to take your money and won't provide even adequate service! I promise you will regret it as I did. I have other properties in other states with other property management companies and do not have issues.

Yes they will put you on hold not get back on the phone at all let alone return a phone call I pay all my utilities monthly with my rent as it was a option giving at singing lease this is the second time a utility has been disconnected due to none payment of the property management team :( gj deposits as well as rent is not cheap you mean to tell me you can’t hire adequate staffing to handle serious affairs as such here it is nov and lights have been disconnected do to none payment mind you I pay all utilities in full monthly been on hold for over a hour still no lights nothing you mean to tell me you won’t even tend to getting utilities back on that are completely out of your tenants control all utilities are in great jones llc this is what you will get for your money Indianapolis hey who cares it’s only 30• outside right no heat no power THANK YOU FOR YOUR PROMT SERVICES GREAT JONES!!!! NO RESPONSE AT ALL IS MORE LIKE IT

Great Jones allowed to pay application fees for me and my 19-year-old special needs son knowing the property was already taken. Then they told me he would not quality for any property at this time b/c we did not make enough money for the properties they had available. I should not have gone this far with them because in the beginning of the process they increase the price of the monthly rent in the middle of us completing our application. Disgusting.

I moved out of a Great Jones Managed apt. and after sending registered mail and many phone calls I have never received any accounting of my deposit. No contact from them at all. They do not return phone calls, emails or even a registered letter. The entire experience from the first day they have been impossible to contact. The worst. Avoid at all costs.

I recommend NO ONE rent from a company that you cannot speak with a live person. everything is email and text. I live at 232 17th street, West Columbia - the house literally has a GIANT BANDAGE on it. The house is separating in half. the bedrooms are sinking, there are NOOOOOO gutters so the rain just pours on everything. when it does rain we have a dirt swimming pool infront of the house. the air in here is horrible some rooms hot some rooms cool. there are no screens in most of the windows or door. the gate around the house is falling apart, the crawl space I have to put locks on them bc someone like to live in it. The backyard was a war zone until we completely did it over. the paint is peeling in every cabinet, the refrigerator has an ice machine that never worked, the dish washer never worked in spring its attack of the ants alllllllllllll over the rent has went up 3 times, and now I am waiting to move I did not sign another lease due to all of these issues - then they had the ordacity to sell it to their sister company Streetlane Homes... When you get someone its always the landlord isnt approving it, and alllll of the maintenance people who come here can only do what they are told - cover it up so it looks fixed but its not. How can a place (the sister compnay as well) rent these places without really looking at them and then the prices your allowing the landlords to charge for the fixer upper dumps then want to go up on them every year. GREAT JONES wants money and that is it - if you read some of the landlords reviews they got scammed too by them. If you have to rent from them just know its for an as is situation. dont expect anything else. The cosmetics of the home we all can slap some paint on it and make it look nice..SMH... but the foundation, termites, ants, mold, floods, the split in the house that I can put ly hand outside through the crack, the central air that isnt regulated in all the rooms, not being able to open the windows or doors due to no screens or screen doors - or the backyard looking like it was in a battle field and uou take the time to fix it and spend your money to make it look nice on it just to get your rent increased. this is sad... I dont recommend them to anyone but again if you have to - keep in mind its as is and it may work for you!