Great Jones Property ManagementReviews of greatjones.co

Do NOT use this company! Do NOT use them! I can not believe that they are still in business. Unbelievable. They NEVER answer any calls and do not respond to your email at all or it takes days! This company is a scam and I will be reporting them to every site and place I can find. Never dealt with such a frustrating company where you cannot talk to anyone and you cannot resolve or do anything because there is no one there at the other end

When I considered switching management of my townhouse to Great Jones, I checked reviews and at that time I saw a lot of negative reviews from tenants but not from landlords so I decided to give this company a try. Big mistake! You can reach the regional manager directly only before you sign the contract. After that you need to leave any inquiry or request to general support email and you could receive a response in a few days or never. This company uses the cheapest contractors to do any repair which means no quality or warranty. AC was repaired 4 times within 18 months by different companies under Great Jones supervision and I was charged again and again. Nobody cared to get condo association permission to do the job so it cost more than $3000 to pay through Great Jones to these AC companies and then more than $2000 to redo everything again according to condo association requirements. GJ interested tenants not paying on time so they could charge a late fee which they kept and which exceeded the monthly management fee, then delay payment to the owner by 2 months. After tenants leave, Great Jones requested to do repairs to make my condo "livable" again so they can list it for rent. Estimate was more than $4000. They used a security deposit to pay for last month's rent, so any damage caused by tenants was not covered. Cleaning, repainting all walls, cleaning/ replacing carpet, buying new washer and dryer as tenants took my old washer and dryer away, plumbing repair, countertop replacement, blinds, door stops, etc. Everything was destroyed by tenants and they paid nothing. Great Jones decided that it is much easier to charge owner than tenants as they already left. Great Jones never did walk through to record the existing condition of the condo when the contract was signed, so there was no way to prove what damage was done by tenants. There was no way to reach anybody from Great Jones directly. I got a local phone number but it always forwarded to voicemail, and I needed to wait days to get any return calls. Even if local property manager Alex Varcheski promised me some money for repair and missing washer and dryer, I never got it. After all repairs were done, GJ agreed to list my property for rent but with conditions to reduce price by 2% for every week on the market, so if they were not able to rent my townhouse within a month, lease would go down by 8%, and this reduction was not negotiable. I would highly advise against getting any business with Great Jones. This is the worst property management company.

I really wish I would’ve listened to the reviews saying not to rent from Great Jones. My move in date was over a week ago, and I have not been able to spend one night in my apartment. Before I even got there, my a/c was leaking. I had to learn from my downstairs neighbor because no one informed me. They are making no effort to fix it. They send technicians out that have no idea what they are doing. They keep waiting for a company that didn’t show up the first time they were scheduled because they are a “preferred vendor.” When I asked one employee what the estimated time would be when someone would show up, he yelled at me, told me we were going in circles, and hung up in my face. I’ve never experienced this before. I’ve been very patient. I didn’t even ask for any compensation on my rent. I just wanted my air fixed. This experience has let me know that this will be my last time renting from someone EVER!

Great Jones is anything but great. I contacted them through their maintenance app Latchel 10 days ago about a slow flushing toilet and water seeping up through the floor. Because of the slow response, the slow flushing toilet now won't flush at all. It took me asking for the plumber's number directly and calling them myself to get any sort of response. And even then, the plumber did not show up for the appointment we set up. I have one toilet on the premises. my roommates and myself have had to wait until we get to work or drive to a store to use the bathroom. It's been miserable.

Can never get ahold of anyone when needed. Terrible communication with residents. We've had serval issues and they take weeks to months to get fixed. we've been over charged several times. There is no way to see the dates of the utilities we are being charged for. often times we have several different charges for the same utility in 1 month, and other months dont get charged at all. very disorganized, unhelpful, and unreliable.

they dont do squat for the fee they collect. you have to manage the management of the prop. w/ them. your tenants needs will never be surfaced to you. I for one lost 2 b/c they dont report what the tenant is asking to be done. bad business practices, blackeye on the ind. and a rip off. Small claims here we come.

Please Do Not Rent with Great Jones Property Management. They did not return my security deposit($1850) and charged me $800+ for Electric charge that was already pain for the Past months. The carpet was also professionally cleaned and they charged me double for another cleaning. I am ready to Connect and Discuss the Details with Any Tenants or Property management on this. I am working to get a legal path for the Dispute.

SCAM! NOT A REAL MANAGEMENT COMPANY! TOOK MY DEPOSIT AND RAN.