Great Jones Property ManagementReviews of greatjones.co

Multiple maintenance issues with about one as severe as Hvac system not working properly in the summer time in 95ﾟ to 100ﾟ weather and no working AC system and still has not been fixed.

Everything was great, until recently when I was provided a bill in September for utilities dating back to the beginning of the year - one of which was billed to me for a month I didn’t even live at the property, another which I already paid! I called them five times to attempt to resolve this issue, each time I was told it would be escalated and my account would not go into a negative standing. Low and behold, my account has a late fee assessed and is showing that my rent payment went towards the utility bill which is STILL not corrected. I’ve exchanged dozens of emails in addition to the phone calls, all of which have either been half-correcting the issue or disregarded the issue altogether. The handling of my account is extremely disappointing, which is why I have an outstanding balance now which I refuse to pay until Great Jones corrects the billing. Highly disappointing to someone who pays before the due date each month, never late, and pays in full. All due to the mishandling of the accounting department who did not appropriately bill my account to begin with.

These realty company will rob you blind. They have the house as coming soon and they already have the tenant picked out, but they still make these people pay application fees and they just pocket the money. All these property management companies are full of it

Hard to contact someone I’m seeing a lot of comments saying. Application seems fraudulent ask for to much personal info.

I am a property owner who hired Great Jones to manage my St. Louis property. I purchased the property through Roofstock, and this was the recommended management company. I've also had friends who worked with them before in Florida and heard wonderful things in podcasts. I've also spoken to the main Florida office, and they've been great. My experience with the Missouri office has been horrific. From the beginning, they forgot to file paperwork with the Section 8 coordinator to receive the rent. So, for 2 months the tenant had no idea who to pay, and all payments went to the previous owner. This was difficult to bring to their attention because you can't get a human on the phone using their Owner phone line. I sent multiple email requests and they were insanely slow to respond. Always non-answers to each question, very dismissive. They have no intention of solving your problem, their MO is to drag you along, say they'll follow up, and never do anything. I asked them multiple times to call me because I felt this was an easy thing to resolve in person. Instead, they refused and forced me to spend the next 6 months nagging them to do their job. It's been 8 months; I still have not received my rent. They refuse to try and track down the payments. Initially they attempted to blame Roofstock for not properly handing over the documents for the property transfer. This was demonstrably false because I had been CC'd on those emails. It's a really bad look to be caught in your lie, especially when trying to blame your business partner. When speaking to their support, they would never admit fault and always argue that they didn't miss any payments because they believed they were supposed to start managing the property 2 months after signing a management agreement. This was their way of denying fault. The issue is that the management agreement itself states that rent was to be collected in the 2 months they failed to do anything. Each time I contacted back via email, it was a new representative, and the whole conversation had to start over. I eventually managed to get hold of one of the original partners in the main Florida office who was better connected. I explained what was happening, and he agreed something wasn't right. Within a few hours he had me on the phone with an Accountant in New York to review the records. She was very forthright and acknowledged something was very wrong. Said that the data entry was done improperly, financial records were not in order, fake records had been entered incorrectly, etc. After some investigation, she said it was clear that the rent had not been collected, and it was the fault of Great Jones. I was told they would investigate and follow up. After a long time, the result of the investigation was "the old owner got your money because we forgot to file the paperwork with Section 8". When I asked what the remediation was, they went dark and never emailed back. Phone calls went unanswered. Follow-up emails were straight up ignored. This was all super hard to keep track of, because the numbers in the Great Jones dashboard are not correct. One day it will say the tenant paid a bill, the next it would say they didn't. After months of incorrect data, it's apparent you can't trust the dashboard. To make matters worse, I realized after 8 months that they didn't have the tenant's Security Deposit. At this point, it's more of a legal issue. I emailed to clarify and make sure they had it, and if not then where it was. No response. A month later of follow-ups, still no response. At this point I started collecting evidence for pending legal action. I first contacted Roofstock and let them know what's been happening for the past 8 months. I asked them to provide any documentation on the handoff since Great Jones had attempted to falsely blame Roofstock in the outset. Roofstock was amazing, and immediately started investigating the issues. Roofstock is a top-notch company from my experience, and they tracked down that Great Jones did fail to collect payments, then failed to contact the previous owner to get them returned, then failed to notice that they never received the Security Deposit from the title company. While this is happening, I was notified that the tenant filed two emergency repair requests -- a gas leak, and a leak with constant flow of water under the sink which also had mold. The tenant said they couldn't stop the flow, and after 24 hours there would be damage. Great Jones scheduled a maintenance appointment for 48 hours later. I was told in the automated email that I would be informed as to the cost and result when the request was finished. It's been a week, and I still have no idea what's happened. I've called and been redirected to about 6 different numbers and haven't been able to speak to a human.

I wish I could give them negative stars because the people are trash for a company. They bought my fiance house from the previous landlord and gave her 30 days to move after sending the letter two weeks in giving her two weeks to move. Which she still moved in time. They put an eviction on her a month and a half after she moved forcing us to hire an attorney. Please run from these folks, terrible communication, hard to talk to a person, their lawyers never returned any calls. These folks are a horrible excuse for a company. Please take my advice if you want to do yourself a favor

Worst rental experience of my life. They breached the lease after I moved across the country, leaving me with 2 options, choose another GJ property or find another home- after I had traveled 4 days and had furniture arriving. House was inhabitable for 2 weeks. Bathtub rained water into my living room, ruining my leather couch, heat and gas were out for 6 days in the dead of winter, no correspondence. I constantly have to oversee people coming to fix things, doing terrible jobs and then others coming. In the 9 months I've lived here, I've had Maintence people out sometimes weekly to fix major issues with the home.

It is my belief that Great Jones Property Management is scamming people out of application fees. I filled out and paid for an application to rent the property a month ago. In that time I have only received a couple of form emails from Great Jones, nothing indicating the status of the property or my application. The form emails stated that if I had any questions to reply to them. I did have a question about my application and replied, but did not hear back. I called the company several times over several days but there is no way to get through to an actual representative or even leave a message. I sent a couple of emails to the address on their website and have not heard back from them. The property that I applied for is no longer listed, so I assume it is now rented, without any real correspondence from Great Jones. I am out $50 for the application as I will not be doing business with this company. If this is not a scam, then they are unprofessional and their lack of communication is a big red flag to any potential tenant. There is no way I'd start out a relationship with a landlord that is impossible to get a hold of. I reported Great Jones to the Better Business Bureau and ask anyone else that has had a similar experience to do so. We deserve or money back for services that are not rendered.