Nick G.
Excellent Credit Union
Excellent customer service and easy setup of accounts. Staff was friendly, helpful, and prompt. Absolutely recommend GBFCU to anyone.

There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 487 reviews with 5 stars · Clear filters
Nick G.
Excellent customer service and easy setup of accounts. Staff was friendly, helpful, and prompt. Absolutely recommend GBFCU to anyone.
Dietrich T.
In a world where good customer service can be hard to come by, I am grateful to have found a bank that truly puts its customers first. Thank you for your dedication to providing exceptional service, and please pass along my thanks to your staff as well.
Response from Great Basin Federal Credit UnionDec 4, 2023
Hello Mr. Tucker! Thank you so much for taking the time to leave such a kind review. I'm extremely happy to hear that our team has exceeded your expectations. We are certainly grateful you've given us the opportunity to do so. Thank you for your membership. :)
Rafique
Very good experience
Customer
recently very disappointed with our credit union of many years, we switched to Great Basin Federal Credit Union and have been thrilled to once again feel like we have a place of business where we are valued as a customer. And their rates and services are excellent as well. Thank you for restoring our faith.
Response from Great Basin Federal Credit UnionDec 7, 2023
Wow. Thank you so much for taking the time to share. I've passed along your kind words to the full team. It means a lot that you'd give us the opportunity to earn your business and your trust, so thank you. We sure appreciate your membership and looking forward to working with you for many years to come.
Kareem O.
Starting from day one of my interaction with your representatives from your organization. I’m a Reno works supervisor and Great Basin is a partner of our program and I’ve had nothing but great interactions with all of your employees, very helpful and professional with the time I’ve visited certain locations.
Response from Great Basin Federal Credit UnionDec 7, 2023
Thank you so much for your kind words and for taking the time to share! The Reno Works partnership is a very special one, and we are honored to be a part of it. Thank you for entrusting Great Basin with your banking matters. So happy to hear you've had exceptional experiences - cheers to many more!
customer
Eneida was very helpful, patient, and kind in helping me open up a checking and savings account. She is very knowledgeable, answered all my questions and even helped me set up the app on my phone. It was a positive experience.
Response from Great Basin Federal Credit UnionDec 7, 2023
Wonderful! Thank you for taking the time to let us know and leave this kind review. Eneida is quite asset and we are all lucky to know her. Thank you for your membership - we appreciate that you've given us the chance to work with you. :)
Nitesh K.
Happy to share this, This company most powerful and superb company it's really amazing!!
Emmanuel O.
i really apreciate your working thanks for making it so comfortable for human earning