Deborah P.
Customer Service was exceptional!
Customer Service was exceptional!

There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 487 reviews with 5 stars · Clear filters
Deborah P.
Customer Service was exceptional!
customer María A.
Very good service
Nonyamom
Wonderful great customer service
customer
Professional,and friendly customer service.
Response from Great Basin Federal Credit UnionApr 8, 2024
Thanks for your review and kind words. We appreciate the opportunity to serve you. Thanks for your membership!
customer
they are always very helpful and make you fee comfortable with your questions and answers
Response from Great Basin Federal Credit UnionApr 4, 2024
Thank you for taking the time to leave your review and feedback. It means a lot. I'm very happy to hear the team made you feel comfortable. May we have the opportunity to help you for many more years to come! Thanks for choosing Great Basin FCU.
Nurit S.
Customer service is superb! From the initial phone call to our meeting with Amber, opening an account, and mostly dealing with fraud was exceptinally well done. The teller noticed that we were stressed after a scam incident and offered us water. Great experience.
Response from Great Basin Federal Credit UnionApr 4, 2024
Gosh, I'm so sorry you had to deal with fraud. I'm happy our compassionate team and Amber could be there for you. They are amazing! I appreciate you taking the time to leave this review and let us know. Your membership is so valued! Thank you!
Customer kellie A.
I’m new to the bank but I am very pleased with everything so far. Anytime I go in there they’re very kind and sweet. I like doing business with people like that. Keep up the good work.
Response from Great Basin Federal Credit UnionApr 16, 2024
Thank you so much for your kind words! Welcome to the family; we appreciate you giving us the opportunity to help you. :)
customer
The tellers were very responsive to my request and a banker was readily available to assist me.
Response from Great Basin Federal Credit UnionMar 12, 2024
Thanks for taking the time to leave your kind review. We do strive to make our members feel valued and taken care of; I'm happy to hear that was your experience. Thanks for your membership!