Great Basin Federal Credit Union Reviews | Read Customer Reviews of greatbasin.org

Great Basin Federal Credit UnionReviews of greatbasin.org

4.6607 reviews
Credit & Debt Services
9770 S Virginia Street, Reno, Nevada

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Great Basin Federal Credit Union

About Great Basin Federal Credit Union

There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.

Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: greatbasin.org
Website: greatbasin.org
Category: Credit & Debt Services
Location: Reno, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 17% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Great Basin Federal Credit Union reviews

Showing 487 reviews with 5 stars · Clear filters

customer
Jan 7, 2025
Worker who answered the telephone…
Worker who answered the telephone satisfactorily answered all my questions about GBFCU, as I transferred from RCEFCU.
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customer
Jan 7, 2025
GBCU
The great customer service
Response from Great Basin Federal Credit UnionJan 8, 2025
Sweet! Thank you so much. I'm happy to hear you're getting the 5-star service we strive for. Thanks for your membership!
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Marilyn G.
Jan 7, 2025
The friendliness and great customer…
The friendliness and great customer service from Angela at Great Basin convinced me that Great Basin was the credit Union for me.
Response from Great Basin Federal Credit UnionJan 8, 2025
Thank you, Marilyn. What a wonderful review - thank you for taking the time to share your feedback. I've ensured that Angela and her entire team saw your kind words. I'm happy that you've had a chance to work with her to open your account, and I appreciate you choosing Great Basin FCU. Welcome!
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Anne
Dec 31, 2024
I like doing business with real people…
I like doing business with real people rather than working through a menu on the phone or a chat bot online. Whether at the ATM or going into the Credit Union, the people have always been able to solve my issue and are very knowledgeable and pleasant to work with.
Response from Great Basin Federal Credit UnionJan 8, 2025
Thank you for taking the time to leave this review and sharing your experience, Anne! We sure appreciate your membership and the opportunity to work with you.
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customer Rosalie M.
Nov 4, 2024
Respectful and helpful
phone calls are returned promptly. Audrey Love is my primary banker but even the tellers are respectful and helpful. My former bank has made things difficult. But the Great Basin staff has been very cooperative and helpful.
Response from Great Basin Federal Credit UnionNov 4, 2024
Thank you for taking the time to share your experience with us, Rosalie. I'm happy to hear that Audrey and team have been helpful, respectful, and cooperative with you. I have shared your kind words and review with all staff. We sure do appreciate the opportunity to be YOUR credit union. Thank you.
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Marcos C.
Oct 28, 2024
Everything I have had in mind as far as…
Everything I have had in mind as far as my preference in a bank. It is not only a bank, it is a credit union. Exactly what I have been wanting to get approved for.
Response from Great Basin Federal Credit UnionOct 28, 2024
Awesome! I'm happy to hear it's what you wanted, Marcos. Thank you for taking the time to share your experience, and thank you for choosing Great Basin Federal Credit Union. Welcome to the family!
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customer
Sep 20, 2024
Love it here
Great customer service and love the mobile banking app.
Response from Great Basin Federal Credit UnionSep 20, 2024
Sweet! I'm so happy you've had great experiences and find the mobile app to your liking! We really appreciate that you'd take the time to share. Thank you for that, and thank you for your membership. :)
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customer
Aug 27, 2024
Always a great experience with Great…
Always a great experience with Great Basin
Response from Great Basin Federal Credit UnionAug 28, 2024
Thank you for sharing your review and experience! I'm happy we consistently meet your needs and we truly value your membership. :)
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