Great Basin Federal Credit UnionReviews of greatbasin.org

Response from Great Basin Federal Credit UnionFeb 23, 2021

Thank you for taking the time to submit your review and comments, Jason. It certainly would be concerning hearing that your credit was run twice - I encourage you to please call us at 775-333-4228. Our loan manager would welcome the opportunity to answer any questions or clarify what might have happened in your specific scenario. We thank you for your membership and the opportunity to help you with your auto loan.

Response from Great Basin Federal Credit UnionFeb 23, 2021

Hello Eric. Thank you for taking the time to leave us a review and thank you for your membership. We'd really hate to see you go! I did want to clarify, that while our new machines use the term "video tellers", I assure you they are real live people helping you! In fact, they are the same tellers that you have come to know over the years - the only difference, is they now sit in an office and speak to you via video versus the antiquated tube/drawer method. We believe there are several benefits to this cool technology: 1) the contactless method is safer in a COVID world 2) no mask required 3) the teller helping you is dedicated to helping the drive-up and not being pulled away from you to help the line in the lobby 4) the machine counts all your cash and checks removing human error of the teller counting it 5) no need to clip your deposit to a clipboard so it won’t blow away 6) you can stay cozy in the comfort of your own vehicle as you speak to your live teller 7) you have the choice to use the machine as an ATM or speak with a teller! I hope this clarifies some of the features of the new technology we’re installing at our drive-thru lanes. If you still have concerns, please, please reach out to us - we'd love to dig deeper into the types of transactions you're looking to do at the drive-up and help you find the most suitable solutions if possible. Thanks again for your membership and your time.