Great Basin Federal Credit UnionReviews of greatbasin.org

I have been a member of GBFCU since 1983. The staff has always been very friendly & been very helpful for anything I needed. I have never had a problem with this banking institution.

Every experience I have had with Great Basin has been wonderful. I am adding my brother in another state as a signer on my account and the assistance is so helpful. Where do you find such great employees?

Great customer service

I love my credit union and wouldn't ever consider changing to another credit union.

good customer service

The personal touch of the bank cannot be matched by a big bank. They have carried all our car loans for years.

Credit unions are a much better option than banks. Story - short version Wanted to buy a travel trailer Went to my bank for the loan Answer: NO Okay, how about a personal loan for about 5 or 6 thousand, I will put up collateral and buy my own trailer Answer: NO Okay, how about a credit card, with a high limit and I will shop around. Answer: A card with a $1000 dollar limit at a horrible interest rate Mind you, I had been with this bank for about 15 years. Absolutely ridiculous, horrible service and VERY poor treatment of a long time customer Now enter Great Basin Federal Credit Union. Much better story Went in on a Friday Opened an account Asked for a loan for a travel trailer Also, received a credit card with a high limit and at a great interest rate NEXT DAY! -Saturday I recieved a call from the loan officer " Mr. Franey, you have been approved for $15,000 dollar loan" (which was actually more than I wanted to borrow). I found my trailer, had it inspected and got the loan. A VERY smooth and painless process. This was followed a loan for a motorcycle. Later when I thought about the purchase of a truck, the credit union preapproved me for $25,000. This would never have happened at my bank. Needless to say, I will never use a bank again for my financing options. Every chance I get, I recommend credit unions over banks. In closing, at what bank were you ever able to talk to the manager? It happens all the time at the credit union. Thank you for making customers feel welcomed and appreciated and your great service. Lastly, ask anyone what interest they earned last year at their bank. It will most likely be a few pennies. At a credit union you easily earn from a 5000 to 10,000 time more in dividends (because we are members and are shareholders). Thank you for your time and attention. Charles Mark Franey 775-412-1984

I was not able to view my account balance and the page that came up said something about maybe someone was trying to steal my personal information. I had used one of your e-mails to me to look at my statement. So I did a browser search of Greatbasin.org and got to the log in page. It rejected my password which I had previously written down in a notebook. Usually I don't look it up as I had saved it. I was able to reset my password after you gave me a temporary one by voice mail on my cell phone. I don't know what was really going on but I greatly appreciate your security work to keep us safe from people trying to steal our personal information. Thank you!