Theodore T.
Great customer service.
Great customer service.

There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 487 reviews with 5 stars · Clear filters
Theodore T.
Great customer service.
Herlinda H.
The employees are always friendly and helpful. You don't have to wait long to be waited on. The main floor is small enough so that you feel you belong and that everyone knows you!
Martin D.
I’ve been a family member since 2006 and they have been very friendly, helpful, loyal and trustworthy not like other banks that were stealing from me. That’s why I have many years banking with them and many more to come. Thank You So Much for your great business GBF Credit Union!!!
Anna B.
I've been a customer for a little over 2 months. I needed assistance to open my account and received it. Any time I have a question, I receive an answer. Their accounts website is easy to use. All in all, I'm very satisfied.
charles S.
very friendly staff and took care of everything I needed right away. But after I got home from the bank a week later got a letter in the mail saying that they need proof of insurance for the loan. Why wasn't that matter brought up while I was at the bank.
customer J.
Setting up my account was easy and the staff was tremendous offering tips and advice to help you financially down the road. Highly reccomend
Response from Great Basin Federal Credit UnionAug 4, 2022
Thank you so much for taking the time to let us know how the new account process went for you. I'm super happy to hear it was a great experience! Our staff genuinely LOVES to help our members - thank you for the opportunity.
customer
I have a great experience when I reached out to customer service. I have found the app and online portal to be very user-friendly
Response from Great Basin Federal Credit UnionAug 4, 2022
Thank you so much for taking the time to share your experience here! We appreciate your membership, and are stoked you find everything to be simple. Thank you!
customer
Approved for a car loan at 3.29%. They are awesome!