Graywind Reviews | Read Customer Reviews of graywind.com

Graywind Reviews | Read Customer Reviews of graywind.com

Graywind reviews

270 approved reviews, newest moderated first

Karen H.
Apr 23, 2026
Support for new remote to shades
Have had our motorized shades for 3 years but broke the remote. Bought another one but needed help pairing and programming remote to 5 shades. Called the support number on the website and the agent was awesome!!. I texted pics of the new remote so she could confirm I had one that was compatible and texted me the instructions to set the up/down limit on the shades. She was great. Didn't get her name though. :(
Response from GraywindApr 24, 2026
Dear Karen， Thank you so much for sharing your experience! We’re glad to hear that our support team could help you get your new remote paired and programmed smoothly. We’ll be sure to share your kind words with our team.If you ever need anything else, we’re always here to help. Enjoy your shades! Best regards Graywind team
Report
BDM
Apr 21, 2026
Excellent product but instructions could be better
The curtains are well made and the motor works well. The app works and does everything I need. Only complaint is that the instructions for setting the remote up could be clearer.
Response from GraywindApr 22, 2026
Dear BDM， Thank you for your feedback！ We’re glad to hear you’re happy with the quality of the curtains, the motor performance, and that the app meets your needs—that means a lot to us. We also appreciate your comment about the remote setup instructions. That’s very helpful, and we’ll work on making them clearer and easier to follow. If you ever need assistance, our team is always here to guide you step by step. Thanks again for your support, and we hope to provide you with an even better experience next time! Best regards Graywind
Report
SneadStock
Apr 21, 2026
I needed something to cover a 8ft x 8ft…Door
I needed something to cover a 8ft x 8ft sliding door. Possibilities were not plentiful or cheap. But I found Graywind online and the process was easy and far less pricey than my other options. I got smart vertical blinds 108" wide and 99" tall. They are controlled with a remote control or your voice. They are perfect. All light, some light or blackout. All by pushing a button. Quality is excellent and setup was a breeze... Will Definitely be back to Graywind!
Response from GraywindApr 22, 2026
Dear Snead， Thank you for such a detailed and thoughtful review! We’re so glad you found us and that we could provide a more affordable solution for your. It’s great to hear the smart vertical blinds fit perfectly and that you’re enjoying the flexibility of remote and voice control—convenience really makes a difference! We especially appreciate your kind words about the quality and easy setup. That’s exactly the experience we aim to deliver. Thanks again for choosing Graywind! Best regards Graywind
Report
Reg J.
Apr 21, 2026
LOVED IT!!
LOVED IT!! They checked and re-checked my custom order, which is great because they caught my multiple mistakes. And we loved the finished product. Reasonably easy to self-install.
Response from GraywindApr 21, 2026
Dear Reg， Thank you so much for your wonderful feedback! We’re really glad our team help catch those details—getting everything just right is always our goal. It’s great to hear you love the finished product and found the installation reasonably easy as well. If you ever need any assistance, we’re always here to help. Best regards Graywind team
Report
Sally C.
Apr 20, 2026
Warranty honored
My original blind failed within the warranty time period and I did get a replacement within 3 weeks.
Response from GraywindApr 21, 2026
Dear Sally， Thank you for your feedback and for giving us the opportunity to make things right. We’re sorry to hear that your original blind experienced an issue, but we’re glad we were able to provide a replacement within the warranty period and get it to you as quickly as possible. Your patience and understanding are greatly appreciated. If there’s anything more we can do to improve your experience, please don’t hesitate to let us know—we’re always here to help! Best regards Graywind team
Report
Dennis M.
Apr 20, 2026
Pleased with quality and performance
Product received in a timely manner. My installer was impressed with the quality of the product, starting with the packaging. We are very pleased with the fit and operation of our power up/power down shade. In fact we are considering a secoind purchase for another room.
Response from GraywindApr 21, 2026
Dear Dennis， Thank you so much for your kind feedback! It’s great to know the fit and operation of your power up/power down shade met your expectations. We truly appreciate your support and would be happy to assist you with your next purchase for another room! Best regards Graywind team
Report
Customer
Apr 20, 2026
Excellent customer service, quality, and pricing
This is my go-to source for window dressings, thanks to outstanding customer service, quality craftsmanship, and competitive pricing.
Response from GraywindApr 21, 2026
Dear my customer, Thank you so much for your continued trust and support! It’s wonderful to hear that our customer service, craftsmanship, and pricing have met your expectations. Your feedback truly means a lot to us, and we look forward to serving you again. Best regards Graywind team
Report
PIERCE B.
Apr 17, 2026
The measurements were precise and it…
The measurements were precise and it works great. This is a completely custom window, it's a half crescent plus another foot or so. They ask for all the right measurements and it fit perfectly.
Response from GraywindApr 21, 2026
Dear Pierce, Thank you so much for your wonderful feedback! We’re delighted to hear that the measurements were precise and that everything fits perfectly. It’s great to know our measurement guidance helped ensure a perfect result. We truly appreciate your support and look forward to assisting you again in the future! Best regards Graywind team
Report