Graywind Reviews | Read Customer Reviews of graywind.com

Graywind Reviews | Read Customer Reviews of graywind.com

Graywind reviews

270 approved reviews, newest moderated first

Tina V.
Jun 5, 2026
THe drapes work amazing
THe drapes work amazing
Response from GraywindJun 5, 2026
Dear Tina， Thank you so much for your kind feedback! Best regards Graywind team
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BRIAN B.
Jun 4, 2026
These blinds are great
These blinds are great - great price and quality Shipping was fast and instalation was quick and easy My sales rep Zoe was helpful and a pleasure to deal with - with speedy response We are very satisfied
Response from GraywindJun 5, 2026
Dear Brian， Thank you so much for your wonderful feedback! It’s great to know that shipping was fast and that Zoe provided helpful and responsive service throughout the process. We’ll be sure to share your kind words with her. Thank you for choosing Graywind—we truly appreciate your support and are delighted that you’re so satisfied with your experience! Best regards Graywind team
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David D.
Jun 3, 2026
The color swatch arrived quickly.
The color swatch arrived quickly.
Response from GraywindJun 4, 2026
Dear David, Thank you so much for your kind feedback! Best regards Graywind team
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John M.
Jun 3, 2026
The item quality was OK however I…
The item quality was OK however I placed an order at a specific price and then I was told that the price that I got it for online was too low even though it was from the gray wind website. So they told me that they would either refund my money or I would have to pay more so instead of ordering the six blinds that I placed the order for I only ordered one. The person I spoke to told me that even though the website gave me that price, they would not make enough money on it so they were gonna have to refund it and cancel it. I don’t really appreciate that kind of Customer Service, most people don’t.
Response from GraywindJun 4, 2026
Dear John, Thank you for your feedback. We sincerely apologize for the disappointment and inconvenience you experienced. Following a routine review of the order, we identified an uncommon system issue that caused the displayed checkout price to be inconsistent with the custom configuration selected. Because our pricing is based on the final product specifications, we were unable to process the order using pricing that did not accurately reflect the selected options. To resolve the issue fairly, we offered the option to continue with the corrected order information or receive a full refund. We understand that neither option was ideal after you had already completed the purchase, and we regret the frustration this caused. We value transparency and consistency in every transaction and are actively improving our website processes to help ensure this type of issue does not occur again. Thank you for bringing this matter to our attention. Best regards Graywind team
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Bobby
Jun 2, 2026
I asked a lot of questions- the staff…
I asked a lot of questions- the staff was great about responding and calling me. It was very helpful..
Response from GraywindJun 3, 2026
Dear Bobby， Thank you so much for your kind feedback! We’re glad our team could respond to all your questions and provide helpful guidance over calls and emails. Providing attentive and supportive service is very important to us, and we truly appreciate your trust in Graywind! Best regards Graywind team
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Chris S.
Jun 2, 2026
Customer Service is great!!!!!!
Customer Service is great!!!!!!
Response from GraywindJun 3, 2026
Dear Chris， Thank you so much for your kind words! Best regards Graywind team
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Aubrey B.
Jun 2, 2026
Great blinds but don't buy the fabric valance
I’m very happy overall with the motorized blinds themselves. The pricing was the best I found, installation was straightforward, and the blinds work amazingly well. The motorization has been smooth and reliable, and I’m really happy with that part of the purchase. The reason I’m not giving 5 stars is because of the fabric-covered valance option. I ordered the matching fabric wrap so it would blend with the shade material, but unfortunately it looks very rippled and uneven instead of smooth and clean. It takes away from the overall finished look. I honestly think this option either needs improvement or should only be offered with certain fabrics that lay flatter. I may end up covering it with white molding instead. Aside from that issue, the blinds themselves are excellent and a great value.
Response from GraywindJun 3, 2026
Dear Aubrey， Thank you for taking the time to share your feedback! We’re delighted to hear that you’re very happy with the motorized blinds, their performance, and the straightforward installation. Your comments about the fabric-covered valance are valuable — we understand how important the finished look is, and we will review this option to see how it can be improved or better recommended for certain fabrics. We appreciate your honesty and will take this into consideration as we continue to enhance our products. Thank you again for your support and for choosing Graywind! Best regards Graywind team
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Louie H.
May 27, 2026
I had a problem in you corrected you corrected right away it…
I had a problem in you corrected it right away. I appreciate everything you do.
Response from GraywindMay 28, 2026
Dear Louie， Thank you so much for your kind feedback! We’re glad we were able to resolve the issue quickly and make things right for you. Your appreciation means a lot to our team, and we truly value your support. Thank you for choosing Graywind! Best regards Graywind team
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