RL
Excellent Service, Fast Customization—But Steep Upgrade Fees
fees My experience with the company was excellent. Service was responsive, customization was handled quickly, and shipping was fast. The finished product met my expectations, and the pricing structure was disclosed clearly before purchase. That said, the customization fees are steep. Charging $2 or more per additional inch beyond 22 inches, another $1 per inch for added height, and separate fees for nearly every modification causes the total price to rise very quickly. I am not reducing the rating because these charges were not hidden, but I do believe the fee structure is excessive. I would like to order more pieces for my home, but on a fixed income, purchases at these prices will be rare. Better discounts, bundled customization options, or more reasonable upgrade pricing would make repeat business much more realistic. The service itself earned five stars; the pricing remains the main drawback.
Response from GraywindJun 26, 2026
Dear RL， Thank you so much for your thoughtful and detailed feedback. We're delighted to hear that you had an excellent experience with our responsive service, quick customization, fast shipping, and that the finished product met your expectations. It’s also wonderful to know that you appreciated our transparent pricing before your purchase. We also sincerely appreciate your honest comments about the customization fees. Your feedback is valuable, we will share your suggestions regarding bundled customization options, improved discounts, and more affordable upgrade pricing with our team as we continue working to provide better value. Thank you again for recognizing our service and for considering Graywind for future projects. We truly appreciate your support and hope to have the opportunity to serve you again in the future. Best regards Graywind team