Graywind Reviews | Read Customer Reviews of graywind.com

Graywind Reviews | Read Customer Reviews of graywind.com

Graywind reviews

270 approved reviews, newest moderated first

AnM
Jul 10, 2026
Great quality and amazing customer…
Great quality and amazing customer service
Response from GraywindJul 13, 2026
Dear AnM, Thank you so much for your kind words! Best regards Graywind team
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My H.
Jul 10, 2026
Excellent service
Excellent service
Response from GraywindJul 13, 2026
Dear, Thank you so much for your kind words! Best regards Graywind team
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Richard
Jul 10, 2026
I purchased 6 shades for my sunroom
I purchased 6 shades for my sunroom. Delivery was timely and the shades were very well packaged. Shades were also cut to the exact size as requested. My shades were outside mount and due to the window trim I had to extend the brackets out a 1/2 inch which the enclosed brackets did not allow. I resolved this issue by attaching a piece of trim above the window. Also the enclosed screws were too small so I had to get some with added length. Instructions for the remote were a little vague and I’m still working on the stop limits. I read that establishing groups was a nightmare so I might pass on that.
Response from GraywindJul 13, 2026
Dear Richard， Thank you for your detailed feedback and for choosing Graywind. We also appreciate you sharing your installation experience. If you need any assistance with setting the upper and lower limits or creating groups for your shades, please don't hesitate to contact our customer support team. We'd be more than happy to guide you step by step and make the setup process as easy as possible. Thank you again for your honest feedback and support. We hope you continue enjoying your new shades for many years to come! Best regards Graywind team
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Tom L.
Jul 9, 2026
Really impressed with the shades
Really impressed with the shades, and the customer service is superb!
Response from GraywindJul 10, 2026
Dear Tom, Thank you so much for your wonderful feedback! Thank you for choosing Graywind and for taking the time to share your experience. We truly appreciate your support and hope you enjoy your shades for many years to come! Best regards Graywind team
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Clark
Jul 9, 2026
Very good customer service from Graywind
The folks at Graywind were very helpful and professional. I submitted an order, and when they asked for clarification as to what I was trying to accomplish, they helped me figure out that their product was not going to work for me the way I needed to install it, and so they cheerfully refunded my payment.
Response from GraywindJul 10, 2026
Dear Clark， Thank you so much for your thoughtful review and, especially, for your understanding. At Graywind, we'd rather help our customers find the right solution than sell a product that isn't the best fit for their needs. We're glad we were able to clarify the installation requirements before production and provide a prompt refund. Thank you again for your kind words about our team. We sincerely appreciate your understanding and hope we'll have the opportunity to serve you in the future should you have a project that's a better fit for our products. We wish you all the best with your window treatment project! Best regards Graywind team
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Thomas F.
Jul 9, 2026
Superb quick response & remedy to our…
Superb quick response & remedy to our issue! Much appreciated.
Response from GraywindJul 10, 2026
Dear Thomas， Thank you so much for your kind words! Best regards Graywind team
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Marisol D.
Jul 8, 2026
Working with Shelly to get the items…
Working with Shelly to get the items for the client
Response from GraywindJul 9, 2026
Dear Marisol， Thank you for your kind words! Best regard Graywind team
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Mr S.
Jul 7, 2026
Premium Quality Product. Very helpful customer service team
Very helpful customer service team. Premium quality product with smooth functionality. The Matter motor works great with the Apple HomeKit
Response from GraywindJul 8, 2026
Dear Mr Sinclair, Thank you so much for your kind feedback! Thank you for choosing Graywind. We truly appreciate your support and hope you continue enjoying your smart shades for years to come! 😊 Best regards Graywind team
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