Grayson LuxuryReviews of graysonluxury.com

Response from Grayson LuxuryMar 11, 2025

Thank you so much for your wonderful review! We're definitely going to pass this along to Reza.

Response from Grayson LuxuryMar 11, 2025

We truly appreciate your fantastic review! We'll be sure to share your kind words with Reza, and we're excited to assist you in finding more perfect pieces down the road. It was a pleasure having you in our showroom, and we're so glad you took the time to visit us in person. We look forward to seeing you again soon!

Response from Grayson LuxuryDec 13, 2024

Reviewing your order, I can see that you worked directly with Angela, our design associate, to complete your purchase. After your items were shipped, you issued a chargeback to your credit card, reporting fraud. By that time, some items had already been delivered, while others were still in transit. We understood your concern regarding the cancellation of the undelivered items and acted promptly. We cooperated with you throughout the process, but after you filed a chargeback, we submitted all the necessary evidence to the bank. After a thorough review, the bank sided with us. We understand the challenges you are facing, but it’s important to clarify that this situation was handled appropriately and in full compliance with established protocols. Both Bank of America and Chase Bank have confirmed that our actions were legitimate and the correct steps to resolve this matter.

Response from Grayson LuxuryOct 2, 2024

I’m so glad to hear you’re enjoying your new sofa! It’s great that our team could assist you so well. I can only imagine how excited you must be to show off your living room this holiday season! If you ever need anything else or have questions down the line, we are here to help. Enjoy your new space!

Response from Grayson LuxurySep 24, 2024

Thanks for sharing your positive response with us.

Response from Grayson LuxurySep 24, 2024

I’m really glad that you’re happy with our services. We try to personalize the online shopping experience as much as possible, and happy to provide you with great prices.

Response from Grayson LuxurySep 24, 2024

Creating a comfortable shopping experience is our top priority, and we're glad that you felt at ease while making your purchase. Whenever possible, we always try to provide our customers with the most competitive pricing available. Every dollar counts, especially when investing in quality furniture.

Response from Grayson LuxuryJul 24, 2024

Thank you for your kind words! We're thrilled you appreciate our quality, style, service, and pricing. Looking forward to serving you again soon!