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Grayson Luxury (graysonluxury.com) has 113 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Showing 4 reviews with 1 star · Clear filters
Elise
I have been waiting for over two years for the bed frame to arrive and not be damaged. They finally told me it would not come and when I asked for another bed frame from them at their cost since they made money on the first one that was damaged, they said now I need to sue them and the owner. The owner would not even speak to me. The worst service ever and do not stand behind their products.
David J S.
Grayson's crocked. I lost $4,135.44 from Fraud. I canceled some furniture, and they never refunded my money. Bank Of America cooperated with the fraud. The furniture was never received because they did not have the stock; I paid for one of the pieces twice. Once thru BOA and another from Chase Bank Refer to phone number 442-274-9994 for all the details. 3000 flyers will be distributed, IN Beverly Hills and the surrounding Neighborhood will explain how they stole from an almost nine-year-old senior who IS nearly blind and handicapped.
Response from Grayson LuxuryDec 13, 2024
Reviewing your order, I can see that you worked directly with Angela, our design associate, to complete your purchase. After your items were shipped, you issued a chargeback to your credit card, reporting fraud. By that time, some items had already been delivered, while others were still in transit. We understood your concern regarding the cancellation of the undelivered items and acted promptly. We cooperated with you throughout the process, but after you filed a chargeback, we submitted all the necessary evidence to the bank. After a thorough review, the bank sided with us. We understand the challenges you are facing, but it’s important to clarify that this situation was handled appropriately and in full compliance with established protocols. Both Bank of America and Chase Bank have confirmed that our actions were legitimate and the correct steps to resolve this matter.
Kajol P.
I received a cocktail table that is unfinished. I have not heard from the company as of yet. They are not responding to emails. They admitted the cocktail table is unfinished yet they are not fixing the issue. The top of the table in the photos shows that there is a glass top and leather material on the top part however, the table that was sent is unfinished and contains black fabric.
Amber C.
Terrible service bed said it would be ready in two weeks what they really meant was 4 months
Response from Grayson LuxuryOct 6, 2021
Thank you for your feedback. I understand how disappointing delays can be and know your time is valuable. Due to the current situation, inventory levels may change unexpectedly, however, we try to keep our customers as updated as possible. A note on the product page, as well as the checkout page, indicates that availability is subject to change, and an email with availability was sent shortly after placing your order. If you need help reselecting your items, please let us know and we can have a design associate provide suggestions. Thank you, Grayson Luxury Customer Service