Gratsi WineReviews of gratsi.com

My scheduled delivery was cancelled at the last minute, FIVE times. That means me taking off from work for FIVE days in order to be here for one delivery. Then I was charged (and eventually refunded after I contacted them) for an order that was never delivered. Eunice is kind and helpful, but Johnnie is not. Although he says "I want to be clear on one important point: we do take responsibility for our customers’ experience" he accepts exactly 0 responsibility, pushing everything off on their shipping partner, which he claims to oversee. Although Gratsi is good, it's not worth the hassle to get it. I'm cancelling my long running subscription.

Worst company customer service ever! They LIE! They tried to say I wasn’t home when I stayed home the entire day getting bogus notifications from UPS! Order to be delivered between 12:15 and 4:15…LIE! The truck never moved! I tracked it! Then update delivery by 9pm. I stayed up and had my dogs in the kitchen until 9:30! Then ups and gratsi said Monday! As if I’m staying home an entire other day! Then they said they attempted delivery?! LIE after LIE. Nope I’ll never give a dime to this co again!

Would have preferred to give 0 stars! I have a 5 star business myself so I appreciate customer service. This company offers NONE! They screwed up my order repeatedly then when they were unable to deal with fixing the problem they caused they CANCELLED my subscription! Clearly unprofessional! Product is good but customer service is the WORST!!

Wine wasn’t delivered as promised. Folks failed at their jobs.

Could not fill out form

Love the wine, but I’m elderly & have great difficulty opening the box & the spout is too hard for me to dispense the wine.

I ordered a box of white wine recently to try it out, I received 2 orders instead of my one box of white in error. They are not willing to let me return the 2 box order that was done in error. I reached out through CHAT since there was no way to contact them by phone, it was a very slow response time and they are unwilling to honor there Guarantee: "If you're not delighted, neither are we." While we proudly stand behind the quality of our wine, our 100% Satisfaction Guarantee covers the product itself within 60 days of purchase. This does not extend to free promotional items. Dissatisfaction with free gifts does not qualify for refunds or replacements.