Gratsi WineReviews of gratsi.com

I’ve always found it very easy to make any changes in an order. Gratsi is very accommodating and prompt to my requests. A wonderful company to deal with.

Very quick response to a UPS problem. Thank you!

Phenomenal response by Kendra when I accidentally placed another order this morning. Thank you Kendra

I have had various needs and questions throughout my time as a Gratsi client. The customer service team is prompt, friendly, and informative. I have worked in customer facing roles my entire life. Other companies could take lessons from you guys. Keep up the great work!

Even though I didn’t care for the wine, I must say your customer service is outstanding, and that is greatly appreciated in this day and age that we live in. Maybe one day down the road I will try again to see if my pallet will accept the flavor of your wines, so I will leave myself open to that thought.

They had a promotion for wine glasses with purchase but the glasses were not included in the shipment. When I inquired about it they said the glasses would come with my second shipment which wasn’t stated in the promotion, so they went ahead and shipped them out the same day I contacted them. Very nice and very attentive

Prompt response from customer service regarding shipping concern. Thank you!

Your advance notice of shipment is an excellent service to your customers. Not only do we receive a heads up, so we can be home to sign for it, it allows for any corrections that might be needed, such as editing the shipping address.