Gratsi WineReviews of gratsi.com

I received a prompt response to my request and it was fulfilled to my satisfaction

First, I love all of the Gratsi wines and the sparkling wine as well! I have to preplan to make sure I don’t run out which can be trying at times but I love it so much I make do and preplan as much as I can. Thank you for your wonderful wines!

Love the immediate response to my order inquiry! And love the option of changing my order or waiting for the back ordered wine option at the click of a button! Feeling a little like I'm your only customer 😁

I can’t say enough good things about the support I received from Peter and Roel. From the moment I reached out, they were responsive, kind, and genuinely invested — not just in solving a problem, but in making sure the overall experience lived up to what Gratsi stands for. This was a time-sensitive order tied to a birthday surprise, and they handled it with care, clarity, and constant communication. They shared tracking details promptly, reassured me throughout the process, and ultimately made sure everything arrived in time — completely saving the celebration. What stood out most was how personal the experience felt. Peter and Roel didn’t treat this like a transaction; they treated it like helping a real person share something special. The birthday girl was thrilled (she’s the reason I became a subscriber in the first place), and the rest of the group got to experience Gratsi for the first time — which absolutely created new fans. Great wine brought us together, but incredible support is what builds loyalty. Peter and Roel are a perfect reflection of the Gratsi brand: thoughtful, human, and genuinely passionate about what they offer. Five stars, easily.

Customer service is amazing!!!!

Very nice correspondence especially since I goofed and sent an email from the wrong address.

Prompt friendly service. This company runs a tight ship!

Cancel my order and subscription and refund my card. Thanks Mark Hetrick