Gratsi Wine Reviews | Read Customer Reviews of gratsi.com

Gratsi Wine Reviews | Read Customer Reviews of gratsi.com

Gratsi Wine reviews

Showing 71 reviews with 1 star · Clear filters

Myra
Apr 2, 2026
3-16-26 ordered
3-16-26 ordered No wine have sent 5 emails No response No phone number have cancelled and asked for a refund What now No stars at all will never do business again whom to file a complaint for fraudulent actions?
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Rebecca
Apr 1, 2026
The whole point of recurring shipments…
The whole point of recurring shipments is to provide the customer with a product in a timely manner with no lapse in said product. Auto draft on 3/15 and it is 4/1 and still hasn't shipped. This would only be my third shipment -- the first two were timely. Contacted support and they did offer a 10% discount and stated would be shipping shortly. Two weeks later and nada. So cancelling completely as have purchased another product elsewhere.
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Michele
Apr 1, 2026
Extremely long delivery times
Extremely long delivery times. Emailed about order and got no response… canceled my order.
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GK
Mar 30, 2026
Changed to one of my saved ship to…
Changed to one of my saved ship to address on order minutes after placing it and took a few weeks to get in touch after I sent two emails and the answer was they changed it for me. Now weeks later the order never shipped. Extremely bad customer service
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Gary
Mar 25, 2026
Beside the long delay in shipping
Beside the long delay in shipping, the wine taste wasn’t up to our liking because it was light, watery as well as vinegary. I ordered two reds and one white and they just sitting here since the delivery and we taste them. I’ve had better wines
Response from Gratsi WineMar 30, 2026
Thank you for sharing your feedback. Gratsi proudly stands behind a 100% Happiness Guarantee. If a wine isn’t to your liking, customers simply need to reach out to our support team within 60 days of purchase, and we’re happy to make it right with a full refund or replacement. Our support email is listed in multiple places such as on our website, in your order confirmations, and in all of your shipment communications. We also reached out to you directly through Trustpilot requesting a bit more information so we could look into this and help resolve it, but unfortunately never received a response from you. We’re always glad to step in and fix situations like this when customers contact us. Without a reply to our outreach, we haven’t had the opportunity to investigate or make this right. Our team is still here and happy to help at [email protected]
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Brandi H.
Mar 24, 2026
No resolution offered
No resolution offered. No communication or updates on orders over 1-2 months old. Will look for other vendors.
Response from Gratsi WineMar 26, 2026
Hi Brandi, Thank you for your feedback. We’re sorry for the delays you experienced and have reached out directly to follow up with you via email. We appreciate your patience and are committed to improving our service. Regards, Gratsi Wines
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Cindy G.
Mar 24, 2026
Waiting on 2 orders placed Feb 6 and Feb 7
I placed 2 orders (I’m a subscription client) - one order on February 6th and one order on February 7th. I keep getting excuses from you as to why my orders haven’t shipped with promises of a new ship date - which never happens. Yet, you continue to flood social media with advertising for your product. Are we all waiting for you to ship our orders? You are simply the worst.
Response from Gratsi WineMar 26, 2026
We’re sorry to hear about your experience and any frustration caused by the delays. We’ve reached out directly to follow up. — Gratsi Wines
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cindy
Mar 19, 2026
Shipping was horrible
Shipping was horrible. It took over a week for them to get the package to UPS then it finally got to a city near me and all of a sudden I got a notice that it was being returned to the sender. No reason given. I Ireally wanted to try this wine but looks like it is impossible to get it on the West Coast.
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