Gratsi WineReviews of gratsi.com

Prompt and caring service!

Super frustrated at my last two orders being quite delayed BUT I have not yet switched to Medly ONLY because Joymela and customer support has been superb in acknowledging the problem( which is most important- making customer feel heard) and solutions. Excellent customer support.

They are always very understanding and have great Customer service! The orders are always correct, and delivery is very good. Always on time! Easy to track.

Due to travel I was encountering delivery challenges. Gratsi walked me through options and facilitated an acceptable solution for me. Communication was very prompt & polite. Thank you!! Lisa

Great Wine and phenomenal customer service. I sent a message to the help center to modify my order and was replied to in ten minutes. So pleased!

Fast answer! My memory was incorrect, but you steered me in the right direction. Thank you. Also, I appreciate the improved spigot. It is much easier for me to open and pour. Excellent customer service. Good job informing me that the delivery is scheduled.

Wow, received email immediately from a REAL person, I think, about a question I had. Hoping wine as good as the customer service so far. Peter is who helped me.

I reached out via email with regard to an upcoming shipment. Now, I am truly assuming that Sweetzhel at Customer Service at Gratsi is a person, not AI, however, the response time was incredible and tailored to my request and needs. This Customer service representative should be commended for their helpfulness, response time, understanding of the situation and overall pleasant experience. I have become a happy Gratsi customer and happier based on this interaction.