Gratsi WineReviews of gratsi.com

Response from Gratsi WineSep 14, 2026

Hi Jamey, We’re sorry to hear this experience left you frustrated, and we appreciate you taking the time to share your feedback. We reviewed the communication and order history for order #811608 to better understand what happened. The order was processed using the shipping address saved on your account at the time of renewal. As a reminder, our subscription renewal emails are sent three days before an order processes, giving customers an opportunity to review their subscription and make any needed updates. You reached out to us the day after the order processed to let us know you had moved. Unfortunately, by that point, the package had already shipped to the address on the order, and UPS tracking showed it was successfully delivered and received at that location. Our team initially explained that we could issue a full refund once the package was returned to us. When it became clear that the package was not going to make its way back to our warehouse, we continued working with you to find a resolution. Ultimately, we issued a full refund as a one-time courtesy and waived the $25 restocking fee. We also canceled your subscription at your request, so no additional subscription orders would be processed. We’re genuinely sorry this experience left you feeling that we weren’t willing to work with you. While the package was delivered to the address provided on the account, we wanted to make sure we still did what we could to make things right. We hope the full refund and waived fee reflect our commitment to taking care of our customers. Wishing you all the best, The Gratsi Team

Response from Gratsi WineSep 14, 2026

Hi Lee, We’re sorry to hear you were disappointed with this experience. We know how frustrating it can be when an order doesn’t arrive as expected, especially when you’re waiting on part of a wine delivery. We reviewed the communication around order #802145 and want to share what we found. The tracking showed that the wine was delivered on August 18 and was awaiting pickup. Our team reached out to you multiple times with the tracking information and details on where the package was available for pickup, but we didn’t receive a response to those messages. We also went a step further and sent an additional box as a courtesy, even though our policy normally requires photos and additional information when an item is reported missing. We’re disappointed that we weren’t able to connect with you and get this resolved in a way that left you feeling taken care of. We truly value our subscribers and always want to make sure we have the opportunity to help when something goes wrong. If you’d still like our help with this order, we’d be happy to continue the conversation directly and make sure we do everything we can to assist. Just shoot us an email at [email protected] ❤️ The Gratsi Team

Response from Gratsi WineSep 14, 2026

Hi Michele, We’re sorry you found this experience frustrating. The adult signature requirement for alcohol is **federally mandated**. This is not a Gratsi policy or a requirement we choose to impose. Because wine is an age-restricted product, an adult signature is required at delivery, and we cannot legally bypass that requirement. After the first delivery attempt was missed, UPS rerouted the package to a UPS Access Point. In certain high-volume delivery areas, this is UPS’s standard procedure for signature-required shipments. When you contacted us about the missed delivery, we let you know that your wine had been delivered to the UPS location and would be held there for up to seven business days. We understand that picking up a package from an Access Point may not always be convenient, and the package was ultimately returned to us. Once you followed up with us regarding the order, we were happy to process your refund. This is also why, in our emails, we recommend signing up for the free UPS My Choice service. It provides additional delivery notifications, tracking updates, and live delivery alerts to help customers plan for a required signature. We’re always happy to help customers navigate delivery issues, but unfortunately, the federal requirement for an adult signature is not something we can change or waive. Best, The Gratsi Team