Granero MovingReviews of graneromoving.com

Terrible I would put in negative stars, my move got delayed 1 month. I understand logistics constraints but shipping my belongings by mistake to South Carolina instead if California is unheard of.

Our initial contact with the front end Sales - Valeria - was excellent! She was very informative and kept us informed. Then! We were handed over to the moving part of the company! They had us scheduled to be packed up (an International move from Colorado to Italy) and they “forgot” to schedule our pack up date, but, found another company to do the packing. They were great! This was at the end of October 2921! To cut this long story short, our container just “ missed the boat”!!! We were not informed, and only when I contacted the CEO, Robson, did I get a response back that Rogerio was in training (for over a week?!) our container should have left In March 15th and we were not given any status update. Our International shipper sent an email update request a week ago, and to my knowledge, had not had a response back! In the meantime we have paid THOUSANDS OF DOLLARS in storage fees!!! BEWARE!!!! Our experience (other than the packers who were a sub) had been DREADFUL!!!!

the worst experience of my life, when they sell you the service valeria the one who answers the phone, she cheats on you by training, she convinces you with kind words that your service will be excellent! She deceived me with the price of my moving service, they always asked me for more money for everything, she deceived me with the delivery time of my move, she promised me a date and my move took four months. she tricks you to get the business with you and my belongings did not arrive complete. never, ever do business with this total fraud company. my name Alicia my move was from miami to cancun mexico.

I believe your answer is absolutely inadequate. Clearly, your intention is to discredit me. I can prove the landlord's dissatisfaction, as well, I have photos of the broken furniture. I also have several emails proving the disappearance of part of a dining table..... Do you want me to publish this? I can prove everything that is written for me. Acredito que sua resposta é absolutamente inadequada. Claramente, sua intenção é me desacreditar. Posso comprovar a insatisfação do senhorio, também, tenho fotos dos móveis quebrados. Também tenho vários emails comprovando o desaparecimento de parte de uma mesa de jantar..... Quer que eu publique isso? Posso provar tudo o que está escrito.

Worse moving company experience ever! If I could rate them a zero, I would. The sales person who booked me was great but our move coordinator Mauricio and his supervisor Christian were terrible. For our long distance move, the movers came late, they did not have enough supplies to pack us, one walked off the job, truck was being serviced on the day of our move and they send a rental truck with no lift gate, they did not complete the truck packing until 10:30 pm at night which was 8.5 hrs after what was promised, and we had to leave things behind because it was too small. Mauricio and Christian offered no solutions and clearly did not care. I have never been so angry with a service in my life. And then to add to it they said my shipment was 2000#s over what was quoted. I would NEVER recommend this company. I have complaints in with Atlas which I hope will provide restitution. RUN fast from this company.

Inicialmente todo serviço parece impecavel, porque a unica pessoa que realmente posso elogiar e a Valeria, do resto, tudo pessimo, nao contratem nunca este serviço, como eu disse, inicialmente parece tudo normal, Mas na finalizaçao, um lixo, falta de profissionalismo, sumiram com coisas simples, Mas sumiram, fora 1 caixa de roupas da minha loja, eu tinha 12 cxs vinda do Peru etiquetadas c meu nome e deixaram 11, parece ate piada, sumiram com todas as cuecas do meu marido, ele tinha uma gaveta com no min 30 unid, e desapareceu, mentem, fora outros detalhes. Eles tem pressa de ir embora, nao abriram todas as cxs, mostraram o caminhao p mim "vazio" com um bolo de manta e papelao. Demos comida e tip para eles, tratamos bem, para que? Vc ouvir que nao encontram o profissional, nao responde. Realmente, pessimo!!!! Nao utilizem jamais este servico. Primeira e ultima vez.

The sales person (Valeria) was all the way helping in all the procesa Operations Supervisor Chester Guerra service was very Good The Operations coordinator Giselle Acevedo which is the most important person to coordínate the Movers was TERRIBLE since day one, loss papers from consulate already signed, stamped, they change the date of shipping by sea 3 times and she beber contacten me to let me know of the new day. Bottom line I needed to contact directly the person of the country who was doing the final delivery. Let’s not talk about the extra cost that the company in the receiving country charged me Without an operations coordinators your move is a disaster if I was the owner I will carefull who I have in that position Please hire another company for your move this company turn to be more expensive with a lots of painful headaches