GrandmateeReviews of grandmatee.com

I gave it one star but this company does not deserve that. Terrible customer service; delivery not as promised and no way to talk to anyone. When product did not arrive, i tried to cancel order but they would not accept cancellation. Product, a fleece throw, finally arrived. Very poor quality, certainly not worth the amount charged for it. I recommend avoiding this company. Be aware of a company that has no telephone contact - they are scammers.selling inferior merchandise. No contact information on delivery receipt.

My gift has not arrived and it states it has!!

auch ich habe ein Oma Enkelkindplakat gekauft das war bereits im April und bis heute ist nichts passiert .Laut Sendunggsverfolgung liegt das Plakat in Frankfurt.Ich kontaktiere seit geraumer Zeit das Unternehmen aber es kommen immer nur die Standartsmail,habe um Überweisung meines Geldes gebeten dieses wurde bereits am nächsten Tag vom Konto abgebucht.ich bin zwiegespalten.

The issue is not with the product. The worst canned customer service responses I have seen. Then not addressing the issue and obviously not interested in even trying. I gave up after 4 tries. When i called no person responds only computerized voice commands. Blame it on Covid -19. You got my money....

I ordered a mug for daughter in law. It came as son in law. Not even the style I picked to begin with. And I did the claim 3 times and didn't get any further ahead. So I called and you can't talk to anyone. It just gives you 2 options and neither one fit this situation. I feel their customer service is very poor. It's obvious they do not stand behind their products as needed. I feel bad for my daughter in law she didn't get to enjoy what was ment to be nice and a surprise. What a disappointment to her and myself. Please make this right. I would then make a change in my rating of this company. You do have my email address, please make it right. Catherine

We ordered two mugs for mother’s days gifts in April. They arrived separately. One fine and one broken. We had to “file a claim” and send pictures to prove it was broken. They were not packed well and did not have fragile on outside of box. It is now the end of May and we still do not have the replacement mug. We contacted them again and were told it was delivered. That would be the delivery for the second mug, and not the replacement. Very hard to deal with and take no responsibility for their lack of packing properly.

Ordered four shirts have only face two there reply email tells me order hasn't been sent of course no way to speak with anyone

NO STARS I ordered the Wolf blanket with love "Mimi" for my grandson who will turn 5 on Monday. It took forever to get here and when I opened it, it said love "grandma".😢😞 Im an essential worker, so I havent seen my grandson in almost 2 mths so needless to say I am devestated over this mistake. I attempted to contact them- no phone # and I can only use online support- which I did and got nowhere- or e-mail to talk with them. Once u put your complaint in, they r supposed to respond within 72 hrs- that hasn't happened! So right now I've flushed $68 down the drain! This blanket was the only thing my grandson wanted from me- we are wolf lovers- so I spent ANOTHER $68 and ordered another blanket. I figured if I waited for customer service to assist me, it would take that much longer and my grandson shouldn't be the one to suffer! I can only hope this company is legitimate and does the right thing and refund my 1st order.