GraingerReviews of grainger.com

The customer service at Grainger is the best I've ever experienced. They get you in contact with former workers in the field of the part you're asking about and are extremely helpful

Love the site. Found everything i needed quickly and at cost.

I was hoping to buy a router and router table through them because I can use a corporate purchasing points site. However, during my course of looking for reviews of several routers, I discovered that Grainger's pricing is absolutely insane. And not in a good way. For example: Porter Cable 690LR on their site is $238.25. Amazon? It's $129.63!!!! Want another? Porter Cable benchtop router table #698. $268.50 on Grainger. Amazon? $119.99! A Dewalt DW616 router: $206.25. On Amazon it's $128.99. There's no possible way to justify why or how they are charging double the prices. No thanks. Oh, and PLEASE remove all of the bogus 5-star reviews posted around March 2014. How is it even remotely possible those magically appeared on the same day - and most to ONLY praise a re-design. Please, people. Stop insulting everyone's intelligence.

We ordered a 5/16" screwdriver but the screwdriver we received, while marked 5/16", measured 1/4". So it was too big for the purpose we bought it for. Our receipt listed a customer service email so over the course of two weeks, I emailed them 4 ties asking about returning the item. Still waiting to hear back. So this morning, I called their customer service line (they a different time zone and it seemed every time I thought to call, they were closed). I explained the above (mismarked item, no response from customer service email) and was told that I needed to call a different number, she couldn't help me. What struck me though was the one thing she never said: SORRY. I'm sorry you received the wrong item. I'm sorry you haven't received a response to your multiple requests for assistance. I'm sorry I can't help you, you need to call these other folks.... Their customer service is sorely lacking. I won't buy from them again.

This website is very to the point. It follows the same format many other sites use which helps reduce confusion.There is no searching through unclear menu options to find what you are looking for. I am confident that it would not take me long to locate the product I am looking for. It is also visually appealing without being too obnoxious and in your face.

Grainger is a terrific company and can always rely on them.

The Grainger website is very user friendly! Products are displayed clearly and in a very descriptive manner. Things are easy to find which is fantastic. Love the safety and green resources as well.

Its hard to be blown away by a website, but this one is simple and effective...which I'm sure is hard to do. I'm not a big fan of the "find a branch" option. It should probably be a more common "Locations" or something like that