GradCity Travel LLCReviews of gradcity.com

Horrible service. They refuse to honor a doctors note. Then they refuse to return money because they canceled trip due to Covid. Company is a complete fraud. DO NOT use them. Try other services. Bad people. Horrible customer service

My husband and I have spent a week at a resort which hosts Gradcity students. I was absolutely mortified with the lack of supervision! As a parent, you want to be able to trust that your child (no matter what age) is safe and taken care of. This is not what we witnessed with these Gradcity students. The students were completely left to their own devices. The supervisors were either huddled in a group socializing amongst themselves, completely absent, or passively sitting by. The students would blare their music and yell at all hours of the night, cut in front of you at the buffet and bar, have sex in the hallways and leave their condoms lying around, leave their drinks everywhere (we even found several when snorkeling at the beach), drink themselves into unconsciousness, and interrupt the hotel shows. I expect teenagers to make questionable decisions, but I also expect their supervisors to watch out for them.

We booked with a recent trip to the Bahamas. We paid our trip in full and one month before the trip we were notified that we owed $230. When I called I got a very rude representative who told me it was because we only had 3 boys in the room. This was not our choice, the boys were all friends so we decided not to select roommates they were assigned rooms by Gradcity. Everyone else got 4 person rooms at no extra charge. The kicker is that when the boys arrived the "three person" room was a queen bed and a cheap cot! They paid collectively $690 extra for a cot to sleep on for 5 days. And by the way, the assurance we got at the initial meeting that Gradcity would be there if we had any problems was a joke as well. it took me 2 days to contact a Gradcity rep. (no one EVER even picked up the phone). When I finally contacted someone he told me he had no control over what the hotel did but would look into it. He NEVER called me back. I called several times afterwards and never could get in touch with anyone. I wonder what I would have done if there had been an emergency and I couldn't get in touch with someone at Gradcity?!!! These are the same people who said they would keep a close watch over our kids and be there for anything we needed! Needless to say, I am disputing the charges and I strongly urge anyone to think twice before booking with this group.

Grad City is possibly one of the worst travel agencies I have ever dealt with. We recently completed a trip to Punta Cana Hard tock through Grad City. Our friends booked the same trip, directly through the resort and paid substantially less and received more “resort credit”. The property was open to the public, which was not disclosed to any of the parents in any meeting. The security measures were sub par. The hotel was without water for a day and no one in 2 buildings were able to shower or flush. Our group was ill after eating there the second day. When the adults complained about the food and explained that we were sick. Grad City asked us if we had eaten “off property” or even better, if we had had “too much to drink?” Not once was there any question or concern, nor were medical options or advice offered. They simply told us we could purchase Imodium at the gift shop. As we sat in our rooms without water, vomiting and with diarrhea for days on end, not one Grad City staffer checked on any of us. They were advised of our complaints and concerns and none were addressed. Lastly, the resort was unaccomodating to any request. No extra pillows, no coke products, no dietary restrictions, no food was allowed to go back to the room in containers, room service is limited to less than 6 items. We saw roaches in restaurants, we had terrible service and were denied seating in restaurants with MANY open tables. I have never been treated so poorly by a hotel chain and travel company before. I do not recommend either Grad City nor Hard Rock. We all came home with parasites and are being treated with antibiotics.

The worst trip experience of my life. Everything that they tell you is completely a lie. The other students and activities are a LIE. The workers are arrogant and act like they are too important or too busy to help you. Anything they promise as a reason to book a trip through them is not worth it. Or they did not do what was on the itinerary. You should plan a trip on your own because you will end up paying much more than the package price originally listed through Student City. This company is the WORST company to entrust your children with. The first thing their representatives do is LIE to you and your children. They sell the kids on trips that are suppose to be the BEST trip they will ever have. They give information that kids would want to hear, but not what they NEED to hear. They don't tell the kids that the prices can change, they don't tell the kids that the trip is non refundable until after they have made their last payment. The transportation to excursions are YOU paying for an UBER and them paying you back in cash. Not good business, Very shady. The excursions on you trip are lies. I would NOT have paid any money for my son to go on a trip with GradCity. They will not refund my money or a portion of it, I will NEVER endorse this company because the way they operate is sleazy and manipulative. They are the worst company to allow your children to do business with.