GracoReviews of gracobaby.com

Customer service is terrible. I love Graco products, however, I will no longer be purchasing any more items they produce. I never received my stroller nor did I receive a refund. When you call customer service their attitudes are distasteful and you can tell they do not admire their line of work. Nothing is being done to resolve this issue. No managers to escalate to or anything. Overall if you order a graco item try ordering from Target or Amazon. They do price match and their customer is outstanding.

Ordered portable bouncer replacement for my pack n play through customer service and received a seat wire that was too large and not the right part for this model. I placed another order for the seat wire for my model # and still was incorrect wire. I contacted customer service twice and have had no response . I want the correct wire or a refund for both orders. My reference # is 29087670.

I bought graco car seat. We could not get the lower strap to tighten down to the vehicle seat. After looking deeper into reviews there were many that had the same problem.