GracoReviews of gracobaby.com

Tried ordering a 5in1 baby crib. First order package was lost by FedEx, i mean its not exactly a small package but whatever, contacted Graco was told they had confirmed the package loss on a Weds, told me the order will be sent by end of day Friday. Its now Mon the following week and they have decided to cancel my order, now i gotta wait and fight for the refund so i can go physically buy the crib from a store. My advice as a first time Graco shopper, dont use them, stay well clear, this company is unreliable and just messes people around

We ordered a crib from their website and it came completely destroyed! When I notified them and asked to replace it or refund it, they didn't want to do either. They just wanted to replace the damaged parts. There were 12! Completely shattered pieces. We wanted a new product because we did not want to chance there being a crack somewhere else in the crib the would compromise the integrity and safety of it while the baby is in it. They were still unwilling to help us with what we wanted until I threatened legal action. But they were not happy about it. We were finally able to get it returned. We purchased another crib from somewhere else but to date, still have not received our refund. It's been a month since the order and 2-1/2 weeks since the return. Their website states 3-5 business days for refunds. Never again graco. Buyer beware! I should have read the other reviews first. Lots of similar ones

I purchased a lovin hug swing for €145 and it only lasted 2 months… the swing completely stopped working. When I reached out to graco they refused to replace or refund the swing and tried to blame it on us saying we used the wrong plug for the swings cable even though when the swing stopped working we were using batteries and not the plug in. We hadn’t even used the plug in until it stopped working and that’s when we started trying to use different batteries and the plug in to see if it would work which it didn’t and I also tried to tell them this but they were having none of it. It’s just not good enough for me to spend this much money and it only worked for 2 months. Would give no stars if I could.

I purchased a Graco Pack n Play with bassinet and change table. After using it for 4 months as our main change table the cover tore. They do not have the change table in stock and will not replace it with anything else even though it is still under warranty. Their suggestion is to “put a small piece of tape on so it doesn’t scratch baby.” The only thing they will provide is a $20-$40 rebate if I buy a new product AND I have to send the tags from my old one to them as proof. They wouldn’t give any other options. I will not purchase a Graco product again.

Poor quality and in the end terrible customer service who doesn't want to help. We purchased a kids seat who is advertised as "up to 12 years". But I guess that doesn't do any good if the seat breaks within the first 2 years. We had only used it for a bit more than 1.5 years and the buckle just broke which also meant we didn't have a safe seat for our little one at the time. I can only recommend to NOT by Graco products, we certainly won't in the future.

Awful customer service experience with completely unhelpful and misleading agents who only give canned responses and refuse to take responsibility for issues they’ve caused. Will never buy Graco products again after the awful experiences with wrong product items, extra charges, and refusal to help or make their mistakes right.

Couldn’t get help for a return

I worked with Keely and she was a condescending nightmare. I used to work as head of customer service and marketing and saw many girls come through our door who were just like her on a high horse and refuse to do the right thing. We were sold a defective swing. They would only replace the motor. Well guess what? After Keely promised a new motor only would “100%” fix our problem, the new one was defective too. Or the whole swing. Who knows. Anyways after I told her about this she had a bad attitude and refused to replace it unless I broke down the swing (I am almost 7 months pregnant) purchased a box for the swing and returned it then they would finally replace it. Why is my time and money being wasted for their mistakes? A simple I’m sorry and correct course of action is the way to go. You don’t argue with a customer. Changing all my graco registry items to Chico!