Laura S.
Greta customer service
I ordered a ring for my sister’s birthday, it came quickly and is very beautiful. I then ordered one for myself, it seemed to take quite a while to arrive. It was missing a stone when it arrived. Sarah with customer service did a wonderful job of apologizing and making sure my experience with Grace & Helen was still a very positive experience. I will definitely purchase with them in the future!
Response from Grace & Helen JewelryOct 12, 2026
Dear Laura, Oh, your lovely review has genuinely made my morning! 💚 I'm so happy to hear that the ring you chose for your sister's birthday arrived quickly and that you thought it was beautiful. What a thoughtful gift! I hope your sister absolutely loved it. ✨ I'm also delighted that you decided to come back and treat yourself to a ring of your own. That truly means so much to us! Of course, I'm very sorry that your second order took longer than expected and that a stone was missing when it arrived. That's certainly not the experience we want for you, especially after such a lovely first purchase. But what truly warms my heart is hearing how wonderfully Sarah took care of you. She puts so much care into helping our customers, and I promise I'll personally pass your beautiful words along to her. I know she'll be absolutely delighted to hear that she made such a difference! 💚 Laura, knowing that you still feel happy and confident shopping with us despite that little bump along the way means more than I can express. As a small thank-you for your kindness and continued trust, I'd love for you to enjoy 10% off your next order with code GHTHANKYOU10. We would be absolutely delighted to welcome you back whenever another little treasure catches your eye. Thank you for being part of our Grace & Helen family, Laura. Your kind words truly mean the world to us! 💚 With love, Grace 💚 Grace & Helen Jewelry